国开(中央电大)专科《管理英语2》网上形考(单元自测1至8)试题及答案
来源网站：卡耐基范文网
2020-06-12
国开(XX电大)专科《管理英语2》网上形考(单元自测1至8)试题及答案
说明：课程代码：04018；
适用专业及层次：行政管理；
考试平台：http：//。
单元自测1
试题及答案
题目为随机，用查找功能（Ctrl＋F）搜索题目
[题目]－How’s
your
mother
doing？
—_____________________.
[答案]She
is
very
well
[题目]—
Do
you
mind
if
I
record
your
lecture？
—
_________________.
Go
ahead.
[答案]Not
at
al
[题目]—
I
was
worried
about
my
math,
but
Mr.
White
gave
me
an
A.
—_________________.
[答案]Congratulations!
[题目]—Can
you
go
skating
with
us
this
afternoon？
—Sorry,
I
can’t.
I
________
take
care
of
my
little
sister
at
home.
[答案]have
to
[题目]—I’m
terribly
sorry
that
I’ve
spilled
some
coffee
on
the
table.
—
_________________.
[答案]It
doesn’t
matter
[题目]—Would
you
like
to
go
to
the
concert
with
us？
—
_________________,
but
I’ve
promised
to
help
Jim
with
his
Chinese.
Thank
you
all
the
same.
[答案]I
wish
I
could
[题目]―Whose
textbook
is
this？
―It
_______
John’s.
It
has
his
name
on
it.
[答案]must
be
[题目]He
is
________
this
company.
[答案]in
charge
of
[题目]He
says
what
he
thinks
and
does
what
he
wants
to
do,
________
other
people’s
feelings.
[答案]regardless
of
[题目]He
was
always
______
in
sharing
his
enormous
knowledge.
[答案]generous
[题目]His
action
is
always
______
with
his
words．
[答案]consistent
[题目]More
than
30
people
______
the
position.
[答案]applied
for
[题目]One
day,
our
dreams
will
____________
reality.
[答案]turn
into
[题目]The
enemy
has
strengthened
their
______
position.
[答案]defensive
[题目]We
think
that
Smith
should
be
told
about
his
______
condition
as
soon
as
possible.
[答案]physical
二、翻译：从以下A、B、C三个选项中选出与英文最适合的中文翻译。
1.
Thank
you
so
much
for
your
generous
hospitality.
A.
真的非常感谢您的帮助。
[答案]B.
非常喜欢这里宜人的环境。
C.
非常感谢您的盛情款待。
2.
A
true
friend
is
someone
who
reaches
for
your
hand
and
touches
your
heart.
A.
一个真实的朋友就是能伸出他的手触碰你心灵的人。
B.
一个真实的朋友就是能伸出他的手理解你心灵的人。
[答案]C.
真正的朋友是一个可以援手帮助并感动你心扉的人。
3.
I
don’t
know
why
he
is
late,
he
might
have
had
an
accident.
[答案]A.
我不知道他为何迟到，可能遇上了事故。
B.
我不知道他为何没有迟到，很有可能遇上了事故。
C.
我不知道他为何迟到，一定是遇上了事故。
4.
They
are
willing
to
understand
their
partner’s
position
first
before
trying
to
get
understood.
A.
在得到合作对方理解后，他们才愿意理解合作伙伴的立场。
[答案]B.
在得到合作对方理解前，他们愿意先理解合作伙伴的立场。
C.
他们愿意去了解对方的立场但必须先想明白。
5.
The
more
familiar
interviewing
feels
to
you,
the
less
anxiety
you
will
feel
with
the
process.
[答案]A.
你对面试越熟悉，在面试过程中你的焦虑就会越少。
B.
面试中熟人多，面试过程中你焦虑也会少。
C.
你熟悉面试多一点，面试中的麻烦就会少一点。
二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
The
houses
we
live
in
are
very
【[答案]B.
important】.
They
keep
us
from
being
cold
in
the
winter
and
hot
in
the
summer.
In
the
winter
they
keep
out
of
the
snow.
They
also
keep
out
the
wind.
Even
if
it
is
blowing
outside,
we
are
nice
and
warm
inside.
In
the
summer
houses
keep
the
hot
sun
from
us.
When
it
rains,
they
keep
us
from
getting
wet.
Houses
are
also
places
【[答案]C.
where】
we
feel
safe.
People
can’t
get
at
us
or
our
things.
Houses
give
us
a
place
to
be
together
with
our
families
and
friends.
Mothers
and
fathers
【[答案]A.
care
for】
their
children
there.
The
children
play
there.
The
family
eat
and
sleep
under
the
same
roof.
Houses
are
different
in
many
ways.
They
are
made
of
different
things.
Some
houses
are
made
of
wood.
Some
are
made
of
stones.
Sometimes
more
than
one
thing
is
used
to
make
a
house.
Houses
come
in
different
【[答案]B.
sizes】.
Some
houses
have
only
one
room.
Some
houses
have
more
than
one
room.
Big
buildings
found
in
cities
have
a
great
many
rooms.
They
hold
many
families.
The
rooms
in
which
each
family
lives
are
called
an
apartment.
Houses
are
different
in
the
ways
they
are
【[答案]C.
built】.
Houses
in
tropic
countries
can
be
lightly
built.
In
places
where
it
rains
much
of
the
time,
houses
must
keep
out
the
water.
take
care
(注意，当心，留心)
二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
There
are
more
ants
than
any
other
kinds
of
land
animals
in
the
world.
They
range
from
0.1
to
1
inch
long
and
are
usually
yellow,
brown,
red,
or
black.
Ants
live
in
societies
in
which
they
depend
on
one
another.
The
societies
are
not
all
exactly
the
same
because
there
are
ants
of
very
many
kinds.
But
in
general,
each
kind
has
ants
of
three
main
types：
queens,
males,
and
workers.
The
ants
have
a
good
many
enemies.
They
include
birds,
bears
and
ant
eaters
of
various
kinds.
In
some
cases
other
ants
are
their
worst
enemies,
as
man’s
enemy
is
man.
In
some
parts
of
the
world,
red
ants
march
in
large
armies
to
attack
the
homes
of
black
ants.
Some
of
them
succeed
in
getting
inside
of
the
tunnels
of
black
ants,
whose
entrances
have
been
blocked.
They
try
to
carry
the
black
ant
babies
away.
The
black
ants
do
all
they
can
to
prevent
that.
They
send
their
biggest
soldiers
into
action.
Very
many
of
the
red
ants
soldiers
are
killed
but
some
escape
with
babies
belonging
to
the
black
ants.
The
red
ants
take
the
babies
home
and
bring
them
up.
They
become
the
only
workers
for
the
red
ants.
Ants
as
a
group
are
beneficial
to
humans.
Their
tunnels
mix
and
soften
the
soil,
in
some
places
replacing
the
activity
of
earthworms.
Some
of
ants
are
harmful
to
humans.
For
example,
the
fire
ant,
which
has
a
painful
bite,
is
a
serious
pest
to
humans
and
domestic
animals
in
many
parts
of
the
world.
1.
Which
kind
of
ants
is
not
regarded
as
the
main
types
of
ants
in
general？
[答案]B.
Soldier
ants.
2.
According
to
the
passage,
what
do
we
learn
about
the
ants’
enemies？
[答案]A.
They
are
of
many
kinds.
3.
The
red
ants
attack
the
black
ants’
home
because.
[答案]C.
they
don’t
have
workers
of
their
own
4.
According
the
passage,
which
of
the
following
statements
is
TRUE？
[答案]C.
Ants
are
useful
to
human
on
some
conditions.
5.
The
main
purpose
of
the
passage
is
to.
[答案]A.
explain
some
information
about
ants
二、阅读理解：阅读下面的短文，根据文章内容进行判断，正确写T错误写F。
GOOD
COMMUNICATION
SKILLS
-
KEY
TO
ANY
SUCCESS
Good
communication
skills
are
the
key
to
success
in
life,
work
and
relationships.
Without
effective
communication,
a
message
can
turn
into
error,
misunderstanding,
frustration,
or
even
disaster
by
being
misinterpreted
or
poorly
delivered.
THE
STEPS
FOR
GOOD
COMMUNICATION
SKILLS：
1.
Know
what
to
say.
Understand
clearly
the
purpose
and
intent
of
your
message.
2.
Know
how
to
say.
Begin
by
making
eye
contact,
which
shows
confidence.
Then
pay
attention
to
your
body
language.
3.
Listen.
After
you’ve
finished
talking,
you
should
stop,
listen,
and
look
for
feedback
and
clues
of
comprehension.
4.
Reach
understanding.
To
communicate
well
is
to
understand
and
be
understood.
MORE
TIPS
FOR
DEVELOPING
GOOD
COMMUNICATION
SKILLS：
1.
The
better
you
are
able
to
express
yourself,
the
better
your
ability
to
communicate.
2.
Practice
your
listening
skills.
Be
considerate
of
other
speakers
by
waiting
until
they
are
done
before
stating
your
views.
3.
Learn
to
understand
and
appreciate
different
views
by
being
open-minded.
It
will
in
turn,
gain
you
more
cooperation
and
understanding.
4.
Avoid
trying
to
communicate
when
in
an
emotional
state.
Take
time
to
consider
your
position
through
before
speaking.
When
you
take
the
time
to
develop
good
communication
skills,
it
means
you
open
yourself
up
to
better
relationships,
more
career
opportunities,
and
increased
self-confidence.
Moreover,
you
reach
higher
levels
of
mutual
understanding
and
cooperation
while
successfully
attaining
your
goals.
1.
A
message
must
be
understood,
interpreted
or
delivered
correctly
with
communication.
[答案]F
2.
When
you
talk
with
others
you
can
pay
little
attention
to
your
body
language.
[答案]F
3.
The
better
you
are
able
to
understand
others,
the
better
your
ability
to
communicate.
[答案]F
4.
Before
stating
your
opinions,
you’d
better
let
the
speaker
finish
his
or
her
talking
first.
[答案]T
5.
Don’t
argue
or
debate
with
others
if
you
feel
angry
or
displeased.
[答案]T
单元自测2试题及答案
题目为随机，用查找功能（Ctrl＋F）搜索题目
[题目]
Hiring
a
good
employ
may
cost
much
money
and
time,
_______,
it
can
win
much
more
for
the
company
in
future.
[答案]however
[题目]________??a
company
really
wants
is
a
candidate
________
has
the
right
skills.
[答案]What…that
[题目]—_____________________________________.
—
My
name
is
Helen,
and
I
was
born
in
1980.
My
major
was
electrical
engineering.
[答案]Tell
me
your
name,
please.
[题目]—_____________________________________？
—
I
have
worked
for
IBM
for
3
years.
[答案]What
is
your
working
experience？
[题目]—
Hi,
Helen,
I’ll
have
an
interview
tomorrow.
I’m
afraid
I
can’t
make
it.
—
[答案]Sure,
you
can.
Take
it
easy.
[题目]—May
I
ask
you
why
you
left
the
former
company？
—______________.
[答案]Because
I
want
to
change
my
working
environment
and
seek
new
challenges.
[题目]—What
starting
salary
do
you
expect？
—______________.
[答案]I＇d
like
to
start
at
￥5000
a
month.
[题目]Hiring
the
right
employee
________
you
________
a
thousand
times
over
in
high
employee
morale.
[答案]pays…back
[题目]I’m
writing
to
________
a
position
as
a
computer
engineer
in
your
company.
[答案]apply
for
[题目]The
candidate
should
dress
in
a
manner
that
is
appropriate
to
the
position
________
he
is
applying.
[答案]for
which
[题目]These
tips
may
help
you
avoid
________
bad
employees
for
your
company.
[答案]hiring
[题目]We
should
take
the
degree
________
account
when
we
recruit
a
new
secretary.
[答案]into
[题目]You
also
should
send
a
resume
________
the
employer
know
more
information
about
you.
[答案]to
let
[题目]You
can
try
these
methods
to
keep
your
interview
anxiety
________
control.
[答案]under
[题目]You
must
________
the
annual
certification
of
employment
online
within
15
days.
[答案]submit
二、翻译：从以下A、B、C三个选项中选出与英文最适合的中文翻译。
1.
The
old
saying
practice
makes
perfect
applies
to
interviewing
too.
[答案]B．古话熟能生巧对面试准备也是适用的。
2.
A
bad
hire
not
just
wastes
your
time
and
money,
but
also
impacts
the
team
spirit
and
company
morale.
[答案]B．招聘到不合格的员工即浪费时间和金钱，而且还会影响整个团队精神和公司士气。
3.
The
more
familiar
interviewing
feels
to
you,
the
less
anxiety
you
will
feel
with
the
process.
[答案]A．你对面试越熟悉，在面试过程中你的焦虑就会越少。
4.
Stress
around
interviews
is
often
influenced
by
our
assumptions
we
make
to
ourselves
about
the
process.
[答案]C．我们自己对面试过程的揣测往往会影响面试压力。
5.
We
can’t
possibly
get
the
work
done
by
October.
[答案]A.十月份前我们不可能做完这项工作。
二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
Stress
around
interviews
is
often
influenced
by
our
assumptions
we
make
to
ourselves
about
the
process.
Countering
anxiety-provoking
thoughts
can
help
to
lower
levels
of
anxiety.
I
just
messed
up
that
answer,
and
there’s
no
hope.
One
poor
answer
normally
does
not
knock
a
candidate
out
of
consideration.
An
interview
is
like
a
test,
getting
an
85
or
90
might
be
good
enough
to
get
the
job.
Visualizing
success
can
improve
performance
and
help
ease
anxiety.
Always
try
imagining
positive
interactions
with
your
interviewer,
particularly
in
the
hours
just
before
your
interview.
To
some
extent,
relaxation
techniques,
such
as
progressive
muscle
relaxation
or
breathing
exercises,
can
manage
anxiety.
If
your
anxiety
around
interview
is
excessive,
you
might
consider
seeing
a
doctor
to
develop
effective
countermeasures.
1.
What
often
influences
the
stress
around
interviews
according
to
the
passage？
[答案]B.
Anxiety-provoking
thoughts
2.
Does
one
poor
answer
in
an
interview
influence
a
candidate
to
get
a
job？
[答案]B.
No.
3.
Can
imagining
success
help
a
candidate
to
lower
levels
of
anxiety？
[答案]A.
Yes.
4.
How
can
we
reduce
our
stress
around
interviews？
[答案]A.
Breathe
deeply
5.
When
should
we
go
to
see
a
doctor
according
the
author？
[答案]C.
When
we
have
too
much
stress
around
interview.
二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
The
old
saying
practice
makes
perfect
applies
to
interviewing
too.
Conduct
practice
interviews
with
a
friend
or
family
member,
and
ask
for
their
feedback.
You
can
also
record
or
videotape
your
responses
【[答案]A.
so】
you
can
review
your
answers
and
check
your
body
language.
Prepare
answers
to
commonly
【[答案]C.
asked】
interview
questions.
Doing
so
will
help
you
analyze
your
background
and
qualifications
for
the
position.
Also
prepare
a
list
of
questions
you
want
to
ask
the
interviewer.
Remember,
you
aren＇t【[答案]B.
simply】
trying
to
get
the
job
-
you
are
also
interviewing
the
employer
to
assess
【[答案]C.
whether】
this
company
and
the
position
are
a
good
fit
for
you.
The
more
you
practice,
the
more
self-assured
you
will
feel
walking
in
to
the
interview.
Your
answers
will
feel
natural,
and
interviewers
will
be
impressed
by
your
【[答案]B.
confidence】.
二、阅读理解：阅读下面的短文，根据文章内容进行判断，正确写T错误写F。
Hiring
the
right
employee
is
a
challenging
process
for
a
company.
A
bad
hire
not
just
wastes
your
time
and
money,
but
also
impacts
the
team
spirit
and
company
morale.
A
good
hire,
however,
pays
you
back
in
employee
productivity,
successful
employment
relationship,
and
business
culture
enhancement.
Here
are
certain
rules
that
you
can
use
to
select
the
right
employee.
Design
an
effective
advertisement.
A
clearly
targeted
ad
attracts
qualified
candidates
and
discourages
others.
You
can
make
your
ad
more
effective
with
a
precise
and
specific
job
description.
Ask
the
right
job
interview
questions.
The
purpose
of
the
interview
is
to
find
out
if
the
candidate
is
a
strong
fit
to
your
business.
By
using
a
sequence
of
particularly
designed
questions,
you
are
able
to
get
a
true
picture
of
your
potential
employee.
Check
backgrounds
and
references.
Background
checking
helps
you
reduce
risks
and
improve
the
overall
quality
of
hire.
You
need
to
verify
that
all
the
presented,
credentials,
skills,
and
experience
are
actually
possessed
by
your
candidate.
1.
Hiring
the
wrong
employee
is
expensive,
costly
to
a
company,
and
time
consuming.
[答案]T
2.
A
company
has
to
spend
a
lot
of
money
hiring
a
right
employee.
[答案]F
3.
An
advertisement
with
a
clear
target
will
make
all
candidates
lose
courage.
[答案]F
4.
Well
designed
interview
questions
can
help
you
know
more
about
the
candidates.
[答案]T
5.
Work
experience
is
one
of
the
primary
things
for
an
employer
to
verify
in
background
checking.
[答案]T
单元自测3试题及答案
题目为随机，用查找功能（Ctrl＋F）搜索题目
[题目]
______
you
prepare
cross
training
plans,
you
need
to
consider
both
the
company
benefits
and
the
employee
benefits.
[答案]As
[题目]—_________________________________.
—Everything
is
going
smoothly.
[答案]How
is
everything
going？
[题目]—_________________________________.
—In
total,
it
should
be
about
15,000
RMB
for
the
three-daytraining.
[答案]How
much
have
you
budgeted
for
the
training？
[题目]—_________________________________.
—It
might
be
a
good
idea
to
read
some
simplified
books
first.
[答案]What
books
would
you
recommend？
[题目]—Any
suggestions
for
the
project？
—_________________.
[答案]I
advise
you
to
put
more
hands
in
this
project.
[题目]—Should
I
leave
earlier
tomorrow
morning？
—_________________.
[答案]Yes,
it’s
better
to
leave
earlier
to
avoid
the
morning
traffic.
[题目]According
to
theirfeedback
sheets,
the
participants
are
all
_____with
the
training.
[答案]satisfied
[题目]American
young
people
would
rather
______
advice
from
strangers.
[答案]get
[题目]Anyone
who
has
worked
here
for
over
three
years
is
for
sick
pay.
[答案]eligible
[题目]Does
his
absence
to
your
work？
[答案]make
a
difference
[题目]How
many
players
does
a
baseball
team？
[答案]consist
of
[题目]Participants
have
_____the
Productivity
Analysis
Worksheet.
[答案]completed
[题目]The
training
is
_____positive
results
on
the
job
they
are
presently
_____.
[答案]bringing
about,
doing
[题目]We
need
to
carry
out
a
proper
of
the
new
system.
[答案]evaluation
[题目]Write
the
telephone
number
down
you
forget.
[答案]in
case
二、翻译：从以下A、B、C三个选项中选出与英文最适合的中文翻译。
1.
By
the
following
week,
when
he’s
on
his
own,
he
feels
he
has
a
pretty
good
idea
of
what
he
needs
to
do,
and
how
to
go
about
it.
[答案]C.
到第二个星期，当他独立工作的时候，他感到对于自己需要做什么以及如何开始做非常清楚。
2.
We
can’t
possibly
get
the
work
done
by
October.
[答案]A.
十月份前我们不可能做完这项工作。
3.
When
you
start
a
job,
you
must
stick
to
it.
[答案]A.
一旦你开始了一件工作，你就得持之以恒。
4.
Will
you
be
involved
in
opening
the
new
office？
[答案]B.
你会参与开设新办公室的工作吗？
5.
They
have
disagreement
on
the
plan
of
celebrating
the
founding
of
the
community.
[答案]B.
他们对庆祝公司成立的方案有异议。
二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
PPHC
and
Gooseneck
are
two
organizations
that
do
similar
community
work.
Each
has
hired
a
new
staff
member
to
make
contact
with
and
provide
services
to
new
parents.
Elainehas
accepted
a
job
with
PPHC.
She
has
a
degree
in
psychology
but
has
never
done
this
type
of
work
before.
On
her
first
day,
after
showing
her
to
her
desk
and
introducing
her
tocolleagues,
the
director
gives
her
a
town
map
and
a
list
of
the
names
of
the
families
she
will
be
responsible
for,
and
wishes
her
luck.
After
lunch,
Elaine
sets
out
to
contact
the
families,
worried
about
what
she’ll
do
or
say
when
she
meets
them.
Mark
has
a
degree
similar
to
Elaine’s,
and
has
just
been
hired
by
Gooseneck.
On
his
first
day,
he
learns
thathis
job
will
consist
of
training
for
the
next
week.
Mark
spends
two
days
going
on
family
visits
with
experienced
staff
members,
and
discusses
with
them
what
they
did
and
why.
He
role-plays
some
situations
with
other
staff
members,
and
gets
some
direct
instruction
from
them.
By
the
following
week,
when
he’s
on
his
own,
he
feels
he
has
a
pretty
good
idea
of
what
he
needs
to
do,
and
how
to
go
about
it.
And
he
knows
that
his
training
will
continue.
Which
situation
would
you
rather
be
in,
being
thrown
into
the
thick
of
things
with
no
trainingor
being
trained
to
preparefor
the
work
you’re
going
to
do？
1.
What
are
PPHC
and
Gooseneck？
[答案]C.
They
are
two
organizations
that
do
similar
community
work.
2.
Which
degree
does
Elaine
have？
[答案]A.
Psychology
degree.
3.
Which
of
the
following
statements
is
TRUE
according
to
the
passage？
[答案]B.
Markhas
a
clear
idea
of
his
job
after
the
training.
4.
How
is
Mark
trained
to
be
prepared
for
his
work？
[答案]C.
Both
A
and
B.
5.
What
is
the
main
idea
of
the
passage？
[答案]A.
The
importance
of
training.
二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
Want
to
keep
your
staff
motivated
about
learning
new
concepts？
The
quality
and
variety
of
the
employee
training
you
provide
are
keys
for
motivation.
Reasons
to【[答案]A.
offer】
employee
training
are
many,
from
new-hire
operational
training
to
introducing
a
new
concept
to
a
work
group
to
installing
a
new
computer
system.
【[答案]C.
Whatever】
your
reason
for
conducting
an
employee
training
session,
it’s
critical
to
develop
the
employee
training
within
the
framework
of
a
comprehensive,
ongoing
and
consistent
program.This
employee
training
program
is
essential
to
keep
your
staff
motivated
about
learning
new
concepts
and【[答案]B.
ultimately】
keep
your
department
profitable.
A
complete
employee
training
program
includes
a
formal
new
hire
training
program
with
an
overview
of
the
job
expectations
and
performance
skills【[答案]B.
needed】
to
perform
job
functions.
A
new
hire
training
program
provides
a
fundamental
understanding
of
the
position
and
how
the
position
fits
within
the
organizational
structure.
Another
aspect
of
a
comprehensive
employee
training
program
is
continuing【[答案]C.
continuing】
education.
This
is
an
important
function
in
order
to
keep
all
staff
members
current
about
policies,
procedures,
and
the
technology.
二、阅读理解：阅读下面的短文，根据文章内容进行判断，正确写T错误写F。
Cross
training
is
training
an
employee
to
do
a
different
part
of
the
organization＇s
work.
Training
worker
A
to
do
the
task
that
worker
B
does
and
training
B
to
do
A’s
task
is
cross
training.
Cross
training
is
good
for
managers
because
it
provides
more
flexibility
in
managing
the
workforce
to
get
the
job
done.
On
the
other
hand,
cross
training
has
some
benefits
for
the
employees
as
well.
It
lets
them
learn
new
skills,
makes
them
more
valuable,
keeps
them
stimulated
and
reduces
worker
boredom.
Cross
training
can
be
used
in
almost
any
position
in
almost
any
industry.
I
cross
trained
some
of
my
design
engineers
to
go
on
field
installation
trips
and
get
first
hand
knowledge
of
how
their
designs
worked,
or
didn’t
work,
in
the
field.
Cashiers
can
be
trained
to
stock
shelves
and
stockers
trained
to
cashier.
This
allows
you
to
quickly
open
additional
registers
if
the
customer
queue
gets
too
long.
As
you
prepare
cross
training
plans,
you
need
to
consider
both
the
company
benefits
and
the
employee
benefits.
Carefullyselect
the
employees
to
be
cross
trained.
Some
people
like
to
learn
new
things.
Some
are
more
comfortable
sticking
to
what
they
know.
Don’t
decide
which
employees
are
ready
for
a
change
based
on
their
age
or
performance.
1.
Cross
training
is
training
an
employee
to
do
a
different
job
in
a
different
company.
[答案]F
2.
Cross
training
is
beneficial
not
only
for
managers
but
also
for
employees.
[答案]T
3.
Cross
training
can
apply
to
almost
any
position
and
almost
any
industry.
[答案]T
4.
Not
all
employees
are
suitable
to
be
cross
trained.
[答案]T
5.
You
can
decide
which
employees
to
be
cross
trained
according
to
their
age.
[答案]F
单元自测4试题及答案
题目为随机，用查找功能（Ctrl＋F）搜索题目
[题目]______
the
feedback
is
very
helpful
for
planning
future
meetings
and
events.
[答案]Getting
[题目]—__________________________
？
—
It
will
be
held
on
the
3rd
floor
of
Shakiraton
Hotel.
[答案]What
is
the
address
of
your
speech
[题目]—
How
do
you
think
of
the
theme
of
our
event？
—
________________.
[答案]It’s
pretty
good.
[题目]—
Let’s
make
plan
first
for
our
events,
shall
we？.
—
________________.
[答案]OK,
let’s
do
it.
[题目]—
What
kind
of
event
are
you
going
to
plan？
—________________.
[答案]A
birthday
party
for
my
brother.
[题目]—
Your
plan
is
perfect
and
I
believe
that
it
will
be
a
great
success
.
—________________.
[答案]Thank
you
very
much.
[题目]Are
you
familiar
______the
saying,
it’s
not
what
you
know,
but
who
you
know？
In
event
planning,
networking
is
key!
[答案]with
[题目]At
the
end
of
the
day,
you
want
all
attendees
_____
your
event
to
remember
this
key
message
that
you’ve
spent
a
long
time
reinforcing.
[答案]leaving
[题目]He
keeps
on
his
focus
on______
money.
[答案]making
[题目]Let’s
______
our
plan.
[答案]start
[题目]The
success
of
our
event
is____
to
the
sponsor.
[答案]related
[题目]They
have
disagreement
__the
plan
of
celebrating
the
founding
of
the
community.
[答案]on
[题目]This
involves
______
the
high-level
reasoning
behind
your
intentions
for
the
event.
[答案]identifying
[题目]We
should
keep
in
mind______
the
feedback
is
very
helpful
for
planning
future
meetings
and
events.
[答案]that
[题目]Your
long-term
success
in
event
planning
will
be
based______
the
experience
you
had.
[答案]on
二、翻译：从以下A、B、C三个选项中选出与英文最适合的中文翻译。
1.
Whether
it’s
an
anniversary,
a
sporting
event
or
a
retirement
party,
and
no
matter
how
much
time
you
have,
your
event’s
success
is
in
the
detail.
[答案]A．不论是周年庆典、体育赛事或者退休会，也不论你有多少时间，你的活动的成功
在于细节。
2.
They
have
disagreement
on
the
plan
of
celebrating
the
founding
of
the
community.
[答案]B．他们对庆祝公司成立的方案有异议。
3.
You
want
all
attendees
leaving
your
event
to
remember
this
key
message
that
you’ve
spent
a
long
time
reinforcing.
[答案]A．你希望所有的参加者离场后都会记得你曾经花了很长时间来强调的这个关键的信息。
4.
This
involves
identifying
the
high-level
reasoning
behind
your
intentions
for
the
event.
[答案]C．这就包括了弄明白你举办次活动目的背后的高层次的推理。
5.
I
think
what
should
be
done
is
to
create
more
job
opportunities
for
students.
[答案]A．我认为我们更需要为学生们创造更多的工作机会。
二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
Successful
and
memorable
events
don’t
just
happen.
Organizing
and
holding
an
event
takes
planning.
Whether
it’s
an
anniversary,
a
sporting
event
or
a
retirement
party,
and
no
matter
how
much
time
you
have,
your
event’s
success
is
in
the
details.
There
are
some
suggestions
for
you
to
hold
a
successful
event.
Decide
upon
your
target
audience.
The
first
thing
is
you
should
know
who
your
target
audience
is.
From
this
all
the
other
decisions
will
fall
into
place
in
terms
of
format,
content,
prices,
location
etc.
Make
a
list
of
details.
When
you
hold
an
event,
you
need
to
consider
everything,
from
program
content,
lighting,
food
serving,
transportation
to
parking
and
safety.
Making
a
list
will
ensure
you
don’t
overlook
things.
Have
a
clear
purpose.
When
you
plan
an
event,
you
should
clearly
define.
its
purpose,
because
the
following
decision
should
support
it.
Do
not
clash.
Check
the
calendar.
Don’t
clash
with
holidays
or
popular
vacation
times.
Know
your
limitations.
You
should
be
aware
of
your
weakness
such
as
budget
or
time.
If
you
decide
to
hold
an
event
in
a
week’s
time,
plan
for
a
more
familiar
affair.
If
it’s
a
big
event,
prepare
several
months
ahead.
If
the
budget
is
small,
you
may
have
to
a
lot
of
do-it-yourself
work.
1.
Which
of
the
following
statement
is
NOT
true
according
to
the
passage？
[答案]C.
Know
the
limitation
means
you
should
know
the
audience’s
limitation.
2.
Which
is
not
the
factor
of
holding
a
successful
event？
[答案]C.
A
invitation
3.
According
to
the
passage,
what
is
the
key
factor
to
make
your
event
successful？
[答案]B.
Details.
4.
What
is
the
best
title
for
this
passage？
[答案]C.
How
to
plan
successful
events.
5.
What
is
the
purpose
of
making
list
of
details？
[答案]A.
Make
sure
not
overlook
things
二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
Successful
events
don＇t
just
happen
-
they＇re
the
result
of【[答案]B.
planning】.
The【[答案]A.
bigge】the
event,
the
bigger
the
plan.
Just
because
Christian
events
are
usually
run
by
volunteers
doesn＇t
mean
you
can
get
away
with
less
planning.
The
more
effort
you
put
in
beforehand,
the
more
successful
your
event
will
be.
Here
are
the
key
issues
you
need
to
think
about
when
planning
your
event.
1.
Choose
an
event
people
want
to
come
to.
You
don＇t
want
people
coming
to
your
event
just
because
they＇re
supporting
their
church.
You
want
them
to
come
because
they
want
to
be
there,
because
the
event
is
so
compelling
they
can＇t
afford
to【[答案]C.
miss】it.【[答案]C.
Whether】
it＇s
a
concert
or
teaching
event,
a
visiting
speaker
or
a
drama
production,
make
sure
the
content
will【[答案]B.
appeal
to】the
people
you
expect
to
be
there...........
二、阅读理解：阅读下面的短文，根据文章内容进行判断，正确写T错误写F。
USE
THESE
5
(OF
10)
TIPS
TO
START
YOUR
EVENT
PLANNING
CAREER
STEP
1
–
Get
experience
and
volunteer
your
time
in
different
event
services.
There
are
so
many
aspects
of
events
including,
working
for
a
graduation
event,
a
sports
competition,
volunteering
for
nonprofits,
and
working
for
an
established
event
planner.
Your
long-term
success
in
event
planning
will
be
based
on
the
experience
you
had.Make
sure
you
have
some
solid
skills
in：
x
Verbal
and
written
communications
x
Organization
and
time
management
x
Negotiation
and
budget
management
x
Creativity,
marketing,
public
relations
and
more
STEP
2
–
Move
into
a
position
with
some
responsibility.
Instead
of
just
volunteering,
become
the
fundraising
chair
for
a
nonprofit,
become
a
catering
manager,
or
take
on
a
lead-planning
role
at
an
event
planning
company.
STEP
3
–
Are
you
familiar
with
the
saying,
it’s
not
what
you
know,
but
who
you
know？
In
event
planning,
networking
is
key!
Wherever
you
go,
collect
contact
information
for
the
people
you
meet.
STEP
4
–
Create
an
event
album.
Showcase
your
work
with
photos,
booklets,
and
invitations
of
the
events
you’ve
worked
on.
Organize
each
piece
in
a
book
to
easily
present
your
experience
and
event
stories.
Most
people
are
visual
so
paint
the
picture
for
them!
STEP
5
–
While
you’re
gaining
valuable
event
planning
experience,
you
can
also
become
a
certified
event
planner.
Join
some
training
and
try
to
get
planner
certification
from
some
institutions.
It’s
also
helpful
to
keep
up
with
industry
trends
and
establish
contacts
within
the
industry.
1.
You
can
plan
a
success
event
if
you
have
experience.
[答案]F
2.
You
will
move
into
a
position
with
some
responsibility
only
through
volunteering.
[答案]F
3.
Networking
is
the
key
to
event
planning.
[答案]T
4.
Create
an
event
album
means
taking
photos
in
the
event.
[答案]F
5.
You
can
become
a
certified
event
planner
as
well
when
you
gain
valuable
event
planning
experience.
[答案]T
单元自测5试题及答案
题目为随机，用查找功能（Ctrl＋F）搜索题目
[题目]____
face-to-face
interviews,
questionnaires
are
cheaper
for
collecting
data
from
a
large
number
of
respondents.
[答案]Compared
to
[题目]—_________________________________？
—Twice
a
week.
[答案]How
often
do
you
use
our
company’s
product
[题目]—
Our
company
is
doing
a
customer
service
questionnaire
.May
I
take
you
a
moment？
—________________.
[答案]By
all
means
[题目]—
Thank
you
very
much
for
answering
our
questions.
It
really
helps
our
market
research
a
lot.
—
_______________.
[答案]It’s
my
pleasure.
[题目]—
What’s
your
view
on
our
questionnaire？
—________________.
[答案]First
of
all
.We’d
better
change
our
question
order.
[题目]—
Would
you
mind
filling
the
questionnaire
for
me？
—________________.
[答案]No
problem.
Just
give
me
your
questionnaire.
[题目]Customers
______
refuse
to
filling
the
questionnaire
are
not
permitted
to
buy
the
product.
[答案]Who
[题目]I’d
like
to_______
that
the
staff
member
who
served
me
didn’t
really
seem
to
know
what
he
was
doing.
[答案]point
out
[题目]Our
company
will
_____the
customers’
suggestions.
[答案]respond
to
[题目]Questionnaires
are
easy
to
_____.
[答案]analyze
[题目]Questionnaires
are
not
suitable_____
some
people.
[答案]for
[题目]The
Jiahe
Community
Service
Center
is
about
to
______
service
for
residents.
[答案]provide
[题目]The
quality
of
questionnaire
will_____
how
much
information
we
know
from
our
customers.
[答案]affect
[题目]Where
are
you
used
to____
vegetables？
[答案]buying
[题目]You
need
to
_____
those
questionnaire
papers
for
your
company.
[答案]hand
out
二、翻译：从以下A、B、C三个选项中选出与英文最适合的中文翻译。
1.
In
a
word,
taking
the
time
to
develop
a
well-designed
and
participant-friendly
questionnaire
will
give
you
useful
data
that
can
help
you
make
the
right
decisions.
[答案]A.总之，花时间去制作一份精心设计和参与者友好的调查问卷将为你提供有用的数据来帮助你做出正确的决定。
2.
A
new
food
market
will
be
built
in
our
community
next
month.
[答案]C.下个月我们社区将新建一个菜市场。
3.
I
think
what
should
be
done
is
to
create
more
job
opportunities
for
students.
[答案]A.我认为我们更需要为学生们创造更多的工作机会。
4.
In
contrast
to
other
countries,
the
U.
S
has
no
national
college
entrance
exam.
[答案]B.与其他国家相比，美国没有大学入学考试。
5.
On
the
last
day
of
the
old
year,
there
is
a
family
dinner.
[答案]B.
在即将过去的一年的最后一天，会有一次家庭聚餐。
二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
Questionnaires
can
be
a
simple
way
to
get
to
know
your
audience’s
opinions.
Though
it
is
easy
to
write
a
questionnaire,
you
need
a
lot
of
skill
and
experience
to
write
a
good
one.
Luckily,
good
design
skills
can
be
learned
in
a
short
time.
KEEP
YOUR
QUESTIONNAIRE
SIMPLE
AND
VISUALLY
ATTRACTIVE
Keep
your
questionnaire
short
and
simple.
A
short
and
simple
questionnaire
is
more
likely
to
be
completed
and
returned.
It
is
also
important
to
make
your
questionnaire
as
attractive
as
possible.
You
should
keep
the
following
design
elements
in
mind：
TEXT：
Choose
a
font
style
that
is
easy
to
read,
and
make
sure
the
font
size
is
large
enough
for
your
respondents
to
read.
PARAGRAPHS：
Long
paragraphs
can
be
daunting
for
readers,
so
try
to
keep
your
blocks
of
text
to
a
handful
of
lines.
WHITE
SPACE：
Ensure
that
there
is
space
between
questions
and
sections
and
don’t
make
margins
too
small.
KEEP
QUESTIONS
BRIEF
AND
EASY
TO
UNDERSTAND
brief
and
direct
with
your
questions.
Do
not
use
any
unnecessary
words
and
phrases.
Brief
questions
that
use
simple
language
are
easy
to
read
and
understand,
so
the
participants
won’t
find
it
difficult
to
fill
in
the
questionnaire.
MAKE
SURE
QUESTIONS
ARE
IN
THE
RIGHT
ORDER
You
should
start
your
questionnaire
with
general
questions
and
then
move
to
specific
ones.
Try
to
avoid
jumping
back
and
forth
between
general
and
specific
questions.
USE
OPEN-ENDED
QUESTIONS
PROPERLY
Open-ended
questions
mean
respondents
can
answer
freely
using
their
own
words.
They
can
provide
more
detailed
information,
but
they
take
more
time
and
effort
to
answer
and
can
be
more
difficult
to
analyze.
You
should
not
use
too
many
open-ended
questions
in
one
questionnaire.
In
a
word,
taking
the
time
to
develop
a
well-designed
and
participant-friendly
questionnaire
will
give
you
useful
data
that
can
help
you
make
the
right
decisions.
1.
The
questionnaire
contains
following
elements
except？
[答案]C.
Address
2.
In
order
to
keep
your
questionnaire
visually
attractive,
you
should______.
[答案]C.
Leave
enough
space
between
questions
and
sections.
3.
You
should
start
your
questionnaire
with
_______
questions
and
then
move
to
_______
ones.
[答案]A.
general,
specific
4.
What
could
be
the
best
title
for
this
passage？
[答案]A.
Designing
an
Effective
Questionnaire.
5.
Which
of
the
following
statements
is
NOT
correct？
[答案]B.
Open-ended
questions
cannot
provide
more
detailed
information,
so
you’d
better
not
use
too
many
open-ended
questions
in
one
questionnaire.
二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
The
qualities
of
a
good
questionnaire
It
should
be
noted
that
one
does
not
start
by【[答案]A.
writing】
questions.
Firstly.
we
have
to
decide
＇what
are
the
things
one
needs
to
know
from
the
respondent
in
order
to
meet
the
survey＇s
objectives？＇【[答案]A.
Secondly】，we
should
decide
the
target
respondents.
At
the
outset,
the
researcher
must
define
the
population
about
which
he/she
wishes
to
generalise
from
the
sample
data
to
be
collected.
Thirdly,
we
have
to
decide
the
question
contents.
opening
questions
should
be
general
and
easy
to
answer
so
that
the
respondents
have
the
patience
to
finish
next.
and
then
we
can
offer
some
specific
questions
【[答案]C.
In
order
to】
get
more
data
from
the
respondents.
【[答案]B.
In
a
word】.we
couldn’t
ignore
the
physical
appearance
of
our
questionnaires.
If
our
questionnaires
look
like
a
mess.
People
would
not
be
willing
to
【[答案]A.
help】
us
answer
our
questions....
二、阅读理解：阅读下面的短文，根据文章内容进行判断，正确写T错误写F。
QUESTIONNAIRES：
ADVANTAGES
&：DISADVANTAGES
Every
coin
has
two
sides
and
questionnaires
are
no
different.
With
questionnaires,
the
advantages
outweigh
the
disadvantages.
ADVANTAGES
OF
QUESTIONNAIRES
Compared
to
face-to-face
interviews,
questionnaires
are
cheaper
forcollecting
data
from
a
large
number
of
respondents.
Also,
questionnaires
are
easy
to
analyze,
and
computer
software
can
easily
complete
data
entry
and
make
tables
for
nearly
all
surveys.
Questionnaires
are
familiar
to
most
people
as
nearly
everyone
has
had
some
experience
completing
one.
Questionnaires
reduce
bias
when
there
are
no
clues
to
affect
the
respondents.
DISADVANTAGES
OF
QUESTIONNAIRES
One
main
disadvantage
of
questionnaires
is
the
possibility
of
low
response
rates
which
reduces
our
confidence
in
the
results.
Another
disadvantage
is
they
provide
little
flexibility
for
the
respondents.
What’s
more,
many
times
the
respondent
is
not
the
same
person
you
sent
the
questionnaire
to.
Finally,
questionnaires
are
not
suitable
for
some
people.
For
example,
a
survey
to
a
group
of
poorly
educated
people
might
not
work
because
of
reading
problems.
1.
The
advantages
of
questionnaire
are
more
than
disadvantages.
[答案]T
2.
Questionnaire
is
the
cheapest
way
for
collecting
data
from
respondents.
[答案]F
3.
Questionnaires
have
the
advantage
of
being
analyzed
easily
through
the
computer
software.
[答案]T
4.
Questionnaire
is
suitable
for
everyone.
[答案]F
5.
The
respondent
is
usually
the
same
person
you
sent
the
questionnaire
to.
[答案]T
单元自测6试题及答案
题目为随机，用查找功能（Ctrl＋F）搜索题目
[题目]—
Can
you
stay
here
longer？
—
________,
but
I
have
to
be
back
tomorrow.
[答案]I’d
love
to
[题目]—
Did
the
medicine
make
you
feel
better？
—
No.
The
more________,
________I
feel.
[答案]medicine
I
take：the
worse
[题目]—
How
do
you
like
living
in
Beijing？
—_____________.
[答案]I
love
it.
Beijing
is
such
a
beautiful
city
[题目]—
I
am
sorry.
Now
what
were
we
talking
about？
—_____________.
[答案]You
were
saying
that
you
used
to
be
a
teacher
[题目]—
This
jacket
is
so
good.
________？
—
It’s
200
yuan.
I
can
give
you
special
20%
discount
on
it.
[答案]How
much
is
it
[题目]—
What
do
you
think
of
your
mother’s
advice？
—_____________.
[答案]It
doesn’t
fit
us,
actually
[题目]Her
article
is
____
in
her
class.
[答案]the
best
[题目]I
didn’t
do
______
last
week.
[答案]anything
[题目]I
have
coffee________
breakfast
time.
[答案]at
[题目]I
like
cooking
for
my
friends
in______
free
time.
[答案]my
[题目]I
would
rather
______
two
weeks
earlier.
[答案]you
had
come
here
[题目]Look!
__________.
[答案]Here
comes
the
bus
[题目]The
music________
like
the
singing
of
a
bird.
[答案]sounds
[题目]They
have
learned
about
______
in
recent
years.
[答案]hundreds
of
English
words
[题目]You’d
better
have
your
hair
_____
before
going
to
your
friend’s
wedding.
[答案]cut
二、翻译：从以下A、B、C三个选项中选出与英文最适合的中文翻译。
1.
A
man
and
his
wife
had
a
small
restaurant
near
a
station.
[答案]C.
一个男人和他的妻子在靠近车站的地方开了家小饭馆。
2.
On
the
last
day
of
the
old
year,
there
is
a
family
dinner.
[答案]B.
在即将过去的一年的最后一天，会有一次家庭聚餐。
3.
A
few
minutes
later
the
doctor
came
out
of
his
room
for
the
third
time.
[答案]A.
几分钟后，医生第三次从他的房间走出来。
4.
You
can
see
many
interesting
things
on
your
way.
[答案]B.
一路上你能看见许多有趣的事情。
5.
Having
patience
with
your
customers
and
with
yourself
will
go
a
long
way
in
winning
over
hostile
customers.
[答案]B.
对顾客和对自己有耐心将在赢得生气的顾客对你工作的支持方面大有帮助。
二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
Everyone
wants
to
healthy
and
happy.
When
illness
does
come,
the
whole
family
is【[答案]B.
affected】.
Many
adjustments（调整）have
to
be
made【[答案]C.
but】
the
family
routine（日常工作）
needn’t
be
disturbed
completely.
Often
it
can
be
rearranged
with
home
duties
simplified
to
save
time
and
energy
thus
reducing【[答案]A.
strain】on
the
family.
The
reasonable
responsibility
for
giving
nursing
care
is
usually【[答案]C.
assumed】by
one
person,
frequently
the
mother.【[答案]A.
consequently】,
in
order
that
she
may
have
some
much
needed
rest
or
on
the
contrary
other
members
of
the
family
should
learn
how
to
help
when
sickness
occurs.
二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
Mary
began
playing
the
violin
when
she
was
only
six.
Her
father
came
across
a
really
old
instrument
at
his
aunt’s
house,
and
he
brought
it
back
home
with
him.
Mary
loved
it
and
immediately
tried
to
play
it.
After
a
few
months
she
began
to
have
lessons.
She
got
on
very
well
with
the
violin.
When
she
was
about
eleven,
she
really
needed
a
better
violin.
One
day
she
took
part
in
a
concert,
and
a
man
went
up
to
her
parents
and
talked
to
them
about
her.
He
said
that
she
had
real
talent
and
pointed
out
that
she
needed
a
better
violin.
When
he
found
out
that
they
couldn’t
afford
one,
he
offered
to
buy
one
for
her.
Later,
when
she
was
about
16,
she
set
up
her
own
group.
She
named
it
after
the
man
who
gave
her
the
violin----she
called
it
the
Erio
Sound.
1.
Mary’s
father
_________.
[答案]C.
got
the
violin
from
his
aunt
2.
Mary
began
to
need
a
better
violin
when
she
was
about_________.
[答案]B.
11
3.
The
man
at
the
concert
told
Mary’s
parents
that_________.
[答案]A.
she
had
real
talent
4.
Mary_________.
when
she
was
16.
[答案]B.
set
up
her
own
group
5.
Eric
Sound
was
the
name
of_________.
[答案]B.
Mary’s
music
group
二、阅读理解：阅读下面的短文，根据文章内容进行判断，正确写T错误写F。
Xiao
yan,
I
thought
you’d
like
to
know
what
has
happened
to
your
report
about
improving
the
website.
Last
week
I
had
a
meeting
with
the
designers.
I
gave
them
a
copy
of
your
report
and
I
told
them
that
we
needed
to
have
the
website
redesigned.
--
I’ve
had
the
first
page
simplified.
--
I
have
asked
them
to
make
the
icons
large.
--
The
colours
are
now
different
too.
--
There
are
more
functions,
as
you
suggested,
so
that
customers
will
be
able
to
transfer
funds
to
an
account
in
another
bank.
I’m
going
to
make
a
presentation
about
these
changes
at
the
Paris,
conference
and
would
like
to
talk
to
you
about
that.
There
are
some
things
I
can
do
myself,
but
I
would
like
your
help
with
some
technical
aspects.
I
must
get
some
slides
made
too,
and
would
like
your
opinion
about
them.
Have
you
got
time
for
a
coffee
on
either
Wednesday
or
Thursday
morning？
David
1.
David
had
a
meeting
with
the
designers
yesterday.
[答案]F
2.
David
had
made
the
icons
larger.
[答案]F
3.
The
speed
of
access
has
been
made
quicker.
[答案]F
4.
David
is
going
to
make
a
presentation
in
Paris.
[答案]T
5.
David
would
like
some
help
from
Xiaoyan.
[答案]T
单元自测7试题及答案
题目为随机，用查找功能（Ctrl＋F）搜索题目
[题目]—_____________________________.
—
Neither
do
I.
Look
at
our
community,
it
is
such
a
mess.
[答案]I
really
don’t
think
our
service
center
is
satisfying.
[题目]—_____________________________？
—That’s
great!
[答案]How
about
going
to
dinner
at
the
Mexican
restaurant
tonight
[题目]—Customer：
We
have
ordered
for
almost
one
hour.
Why
is
it
so
hard
to
get
our
dishes
ready
in
your
restaurant？
—Waiter：
__________________.
[答案]I’m
really
sorry
about
that.
[题目]—Hello,
is
that
service
center？
The
elevator
of
our
apartment
doesn’t
work.
—__________________.
[答案]Sorry,
I’ll
have
it
checked
out
at
once.
[题目]—Why
do
you
look
unhappy.
What’s
the
matter？
—__________________.
[答案]I’m
rather
disappointed
with
the
poor
quality
of
the
radio
I’ve
just
bought.
[题目]I
don’t
know______.
I
just
arrived
here
two
minutes
ago.
[答案]what’s
going
on
[题目]It
is
only
by
agreeing
with
their
view
point
and______
that
you
will
resolve
the
situation
and
send
the
customer
away
happy.
[答案]suggesting
a
possible
solution
[题目]Our
workers
have
been
checking
the
heating
system
since
you
called
us.
I______
you
it
will
perform
well
soon.
[答案]assure
[题目]The
heating
system
of
our
apartment
broke
down
so
I
made
a
______
call
to
the
community
service
center.
[答案]complaint
[题目]The
more
information
you
can
get,
______in
your
field.
[答案]the
more
competitive
you
will
be
[题目]They______
ince
last
night.
They
are
about
to
finish
the
work.
[答案]have
been
cleaning
the
system
[题目]They
promised______
the
car
for
us.
[答案]to
repaired
[题目]We______
it
very
much
that
you’ve
come
to
give
us
a
timely
ride.
Otherwise
we
would
miss
the
train.
[答案]appreciate
[题目]We
are
under
______
to
finish
the
task
within
such
limited
time.
[答案]pressure
[题目]We
feel______
with
the
inconvenience
the
service
center
brought
us.
[答案]disappointed
二、翻译：从以下A、B、C三个选项中选出与英文最适合的中文翻译。
1.
Focus
groups
are
representatives
of
customers
whose
job
is
to
provide
you
with
information
on
their
needs
and
preferences.
[答案]C.
焦点小组是顾客的代表，他们的工作是给你提供他们的需求和喜好。
2.
Angry
customers
tend
to
aim
their
dissatisfaction
and
complaints
at
staff
members.
[答案]A.
愤怒的顾客往往会把员工当做他们发泄不满和抱怨的目标。
3.
You
will
do
everything
within
your
power
to
try
and
resolve
the
situation.
[答案]A.
你会在权利范围内尽一切努力解决问题。
4.
Having
patience
with
your
customers
and
with
yourself
will
go
a
long
way
in
winning
over
hostile
customers.
[答案]B.
对顾客和对自己有耐心将在赢得生气的顾客对你工作的支持方面大有帮助。
5.
To
communicate
precisely
what
you
want
to
say,
you
have
to
frequently
need
to
define
key
words.
[答案]C.
要准确表达你的本意，就必须不断定义关键词。
二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
Angry
customers
tend
to
aim
their
dissatisfaction
and
complaints
at
staff
members.
If
this
happens
to
you,
you
should
remember
that
they
are
actually
expressing
their
dissatisfaction
about
the
company
and
not
about
you
as
an
individual.
But
if
you
wish
to
be
successful
in
any
business,
then
you
have
to
learn
how
to
handle
angry
customers.
Listed
below
are
a
few
guidelines
to
help
you
develop
your
own
personal
strategy
for
dealing
with
angry
customers：
Never
argue
back.
You
must
stay
calm
and
aim
to
satisfy
the
customer
even
in
the
most
difficult
situations.
It
is
only
by
agreeing
with
their
view
point
and
suggesting
a
possible
solution
that
you
will
resolve
the
situation
and
send
the
customer
away
happy.
Use
your
ears
more
than
your
mouth.
Make
sure
you
listen
more
than
you
speak.
By
listening
carefully,
you
will
be
able
to
understand
why
the
customer
is
complaining,
so
that
satisfactory
steps
can
be
taken.
Show
that
you
care：
Use
every
opportunity
to
express
your
apology
and
understanding.
You
have
to
show
that
you
will
do
everything
within
your
power
to
try
and
resolve
the
situation.
This
exhibition
of
your
concern
will
win
the
customer
over.
There
will
be
a
significant
change
in
their
behaviour.
Control
your
anger
and
be
patient.
Learn
to
relax
and
calm
yourself.
Having
patience
with
your
customers
and
with
yourself
will
go
a
long
way
in
winning
over
hostile
customers.
The
above
guidelines
are
very
useful
in
every
situation
in
life
and
you
can
successfully
tackle
hostile
circumstances
by
following
them.
If
you
follow
the
above
tips,
you
are
on
your
way
to
succeeding
in
your
career.
1.
At
whom
do
angry
customers
tend
to
aim
their
dissatisfaction
and
complaints？
[答案]A.
staff
members
2.
When
a
customer
shouts
rudely
at
you,
you
should_______.
[答案]C.
keep
calm
and
listen
carefully
to
the
customer
3.
The
underlined
sentence
Use
your
ears
more
than
your
mouth
means_______.
[答案]B.
You
should
listen
more
than
you
speak.
4.
When
dealing
with
an
angry
customer,
which
is
NOT
the
right
attitude？
[答案]C.
Be
amused.
5.
Which
of
the
following
statements
is
true
according
to
the
passage？
[答案]C.
You
should
relax
yourself
and
try
to
understand
the
angry
customers.
二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
Imagine
this
situation：
you
have
bought
a
faulty
item
from
a
shop
and
you
take【[答案]B.
it】back
to
complain.
You
go
directly
to
the
shop
assistant
and
tell
them
your
problem.
They
say
they
cannot
help
you,【[答案]A.
which】makes
you
angrier,
to
the
point
perhaps
where
you
start
insulting
the
poor
shop
assistant.
RESULT：
This
will
do
you
no【[答案]C.
favours】,
like
getting
any
compensation,
or
even
a
refund.
If
you
go
directly
to
the
first
person
you
see
within
the
organization
you
are
complaining
about,
you
may
be
wasting
your
time【[答案]A.
as】they
may
be
powerless
to
take
any
action
or
provide
you【[答案]B.
with】a
solution.
So
the
important
lesson
to
be
learnt
is
to
make
sure
firstly
that
you
are
speaking
to
the
relevant
person,
the
one
who
has
the
authority
to
make
decisions.
二、阅读理解：阅读下面的短文，根据文章内容进行判断，正确写T错误写F。
Feedback
from
your
customers
is
very
important.
The
more
information
you
have
from
them,
the
more
competitive
you
will
be
in
your
field.
The
following
techniques
will
help
you
know
what
the
customers
think
of
your
business.
1.
Ask
your
customers
directly
and
cater
to
their
wishes.
This
is
the
simplest
way
to
find
out
what
people
want
from
your
service
or
product.
When
hotel
customers
are
asked
what
they
want
for
their
breakfast
and
then
the
hotel
staff
are
asked
what
they
think
the
customer
wants,
the
answers
are
quite
different.
2.
Be
a
customer
yourself
and
find
out
what
your
customers
experience
when
they
use
your
service.
This
is
one
of
the
most
obvious
but
underused
ways
for
getting
feedback.
For
example,
you
can
act
as
one
of
the
customers
in
a
wheelchair,
and
see
how
you’re
treated.
3.
Use
a
focus
group.
Focus
groups
are
representatives
of
customers
whose
job
is
to
provide
you
with
information
on
their
needs
and
preferences.
4.
Use
questionnaires
and
surveys.
This
is
one
of
the
most
well-established
feedback
techniques.
When
well-conducted,
they
usually
work
well.
5.
Encourage
your
front-line
staff
to
build
strong
relationships
with
customers.
Your
front-line
staff
are
the
most
resourceful
and
reliable,
as
well
as
the
least
costly,
of
your
customer
feedback
sources.
Their
communication
with
the
customers
will
become
important
information
for
improving
customer
care.
You
may
deliver
the
best
service
in
the
world.
But
if
it
is
not
what
people
want,
you’re
wasting
your
time.
Implement
one,
two,
three
or
all
of
the
above
techniques,
and
your
service
and
product
will
improve
overnight.
1.
Hotel
customers
and
hotel
staff
think
the
same
about
breakfast.
[答案]F
2.
A
good
or
bad
experience
of
a
customer
in
a
wheelchair
in
your
shop
shows
whether
your
service
is
good
or
not.
[答案]T
3.
It’s
not
necessary
to
know
about
the
customers’
needs
and
preferences.
[答案]F
4.
Questionnaires
are
useful
in
getting
feedback
from
customers.
[答案]T
5.
Front-line
staff
have
nothing
to
do
with
improving
customer
service.
[答案]F
单元自测8试题及答案
题目为随机，用查找功能（Ctrl＋F）搜索题目
[题目]_____
the
fog,
we
should
have
reached
the
annual
meeting
site
on
time.
[答案]But
for
[题目]—________________________________？
—
It
costs
us
ten
thousand
dollars.
[答案]How
much
does
the
printing
of
the
annual
report
cost
[题目]—________________________________？
—It
will
take
at
least
two
weeks.
[答案]How
soon
will
you
finish
our
annual
report
[题目]—Good
morning,
Sunshine
Community
Center!
May
I
help
you？
—____________________.
[答案]I
need
a
plumber
to
repair
the
water
pipe
in
my
kitchen
[题目]—How
did
your
talk
with
the
community
resident
go？
—________
He
seemed
to
accept
my
explanation，but
he
didn’t
sign
his
name
here
.
[答案]I’m
not
sure.
[题目]—Would
you
mind
answering
some
questions
about
your
annual
report？
—
____________________.
[答案]No,
as
long
as
it
doesn’t
take
long
[题目]I’m
confident
in
these
as
long
as
we
________
the
needs
of
the
community
residents
and
improve
our
service
quality.
[答案]keep
an
eye
on
[题目]If
I
_____
you,
I
_____
more
attention
to
the
independent
auditors’
report
and
financial
statements
in
the
annual
report.
[答案]were：would
pay
[题目]People
______
find
useful
information
from
the
annual
report.
[答案]could
[题目]The
investor
should
be
aware
of
the
limitations
of
the
financial
statement
analysis
____
the
annual
report.
[答案]based
on
[题目]The
new
year
is
just
_________.
[答案]around
the
corner
[题目]Under
no
circumstance
_____
to
tell
lies
to
the
public.
[答案]are
the
companies
allowed
[题目]We
have
to
______
our
annual
work
report
to
the
manager
next
week.
[答案]hand
in
[题目]When
reading
the
annual
report,
we
should
look
out
______
the
areas
where
the
company
did
not
comply
with
the
regulations.
[答案]for
[题目]When
stating
problems,
we
can
make
a
_____
with
those
from
last
year.
[答案]comparison
二、翻译：从以下A、B、C三个选项中选出与英文最适合的中文翻译。
1.
In
general,
we’ve
made
some
progress
this
year
in
improving
community
services.
[答案]A.
总的说来，今年我们已经在改善社区服务方面取得了一些进展。
2.
As
a
general
rule,
it
is
better
to
focus
on
the
content
of
a
presentation
as
a
means
of
attracting
your
audience’s
attention.
[答案]C.
一般而言，最好把重点放在讲解的内容上，借此来吸引观众的注意。
3.
We
should
present
data
in
tables
or
charts
so
that
the
report
may
not
be
boring
with
facts
alone.
[答案]A.
我们应该用表格或图表来呈现数据以便报告不因为仅有事实而枯燥乏味。
4.
To
communicate
precisely
what
you
want
to
say,
you
have
to
frequently
need
to
define
key
words.
[答案]C.
要准确表达你的本意，就必须不断定义关键词。
5.
A
true
friend
is
someone
who
reaches
for
your
hand
and
touches
your
heart.
[答案]C.
真正的朋友是一个可以援手帮助并感动你心扉的人。
二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
An
annual
report
provides【[答案]A.
useful】
information
about
an
organization.
People
read
annual
reports
in
different
ways.
Some
even【[答案]A.
prefer】to
start
at
the
back
and
work
their
way
to
the
beginning.
It
makes【[答案]C.
no】difference
how
you
read
them
as
long
as
you
get
the
essential
points
of
the
business
and
its
financial
condition.
However,
there
is
a
good
way
to
solve
these
reports
that
is【[答案]B.
both】most
efficient
and
most
effective.
You
can’t
possibly
go
any
further
in
your
research【[答案]B.
without】
knowing
what
the
company
does!
How
can
you
insure
that
you
have
understood
the
report？Just
ask
yourself
if
you
understand
what
the
company
does
and
who
its
customers
are.
二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
If
you
take
the
following
steps,
you
can
make
a
satisfactory
annual
report.
And
your
boss
and
other
supporters
will
be
impressed.
DEFINING
YOUR
ACCOMPLISHMENTS.
What
difference
did
you
make？
What
has
changed
in
your
community
or
field
because
of
your
work
over
the
past
year？
Take
all
of
your
activities
over
the
last
12
months
and
divide
them
into
three
to
five
major
accomplishments.
LESS
IS
MORE：
BE
SELECTIVE.
If
you
include
everything,
the
annual
report
becomes
cluttered
with
information.
You
should
think
about
what
you
want
to
focus
on,
and
then
select
statistics
to
represent
that
and
highlight
key
achievements
with
photos,
or
case
studies,
etc.
ADDING
VISUALS
AND
CHARTS：
Visuals
and
charts
can
reduce
the
need
for
texts
and
details.
And
they
will
make
the
report
more
attractive.
It’s
great
if
you
produce
a
full-color
publication
with
lots
of
nice
photography.
Of
course,
it
will
depend
on
your
resources.
A
STRONG
CALL
TO
ACTION：
A
strong
call
to
action
at
the
end
of
your
report
will
impress
the
readers
deeply.
Make
it
clear
what
you’d
like
your
readers
to
do
once
they’ve
read
it.
1.
Do
you
have
to
gather
all
the
information
since
you
entered
the
company
before
writing
the
annual
report？
[答案]B.
No.
2.
Is
it
reasonable
to
include
everything
of
the
company
in
order
to
make
the
annual
report
informative？
[答案]B.
No.
3.
What
does
the
underlined
phrase
Less
is
more
mean？
[答案]A.
Using
fewer
words,
making
fewer
parts,
and
so
on,
is
simpler,
and
more
efficient
than
the
opposite.
4.
Which
is
NOT
TURE
for
the
functions
of
the
visuals
and
charts？
[答案]C.
They
can
make
the
report
harder
to
be
understood.
5.
How
many
steps
should
you
take
to
make
your
report
impressive？
[答案]C.
Four
二、阅读理解：阅读下面的短文，根据文章内容进行判断，正确写T错误写F。
An
annual
report
of
a
company
provides
information
about
its
business
performance
for
certain
people.
These
people
include
the
investors,
potential
investors
and
other
stakeholders.
From
the
report,
people
can
understand
the
company’s
business
scope,
recent
situation
and
future
development.
The
main
parts
of
an
annual
report
usually
include
chairman’s
letter,
financial
statements
and
operation
analysis.
●
CHAIRMAN’S
LETTER
Usually,
an
annual
report
should
contain
a
letter
from
the
chairman.
The
letter
should
provide
details
about
the
successes
and
the
challenges
of
the
past
year.
It
should
also
include
the
future
outlook
for
the
company.
●
OPERATION
ANALYSIS
The
operation
analysis
is
an
overview
of
the
business
in
the
past
year.
It
usually
includes
new
hires
and
new
product
introductions.
At
the
same
time,
it
will
introduce
business
acquisitions
and
other
important
issues.
●
FINANCIAL
STATEMENTS
The
financial
statements
are
very
important
for
an
annual
report.
People
can
know
the
company’s
performance
in
the
past
from
the
statements.
It
usually
consists
of
the
following
three
aspects.
The
first
one
is
the
profit
and
loss
statement.
The
second
one
is
the
balance
sheet.
And
the
third
one
is
the
cash
flow
statement.
1.
An
annual
report
of
a
company
provides
some
information
about
its
business
performance
for
certain
people.
[答案]T
2.
People
can
know
everything
of
the
company
from
the
annual
report.
[答案]F
3.
An
annual
report
usually
includes
chairman’s
letter,
financial
statements
and
operation
analysis.
[答案]T
4.
A
chairman’s
letter
should
include
the
strategic
direction
moving
forward.
[答案]T
5.
This
passage
is
mainly
about
the
main
parts
of
an
annual
report.
[答案]T《国开(中央电大)专科《管理英语2》网上形考(单元自测1至8)试题及答案》出自：卡耐基范文网
链接地址：http://m.gjknj.com/duwu/346747.html 转载请保留,谢谢!
说明：课程代码：04018；
适用专业及层次：行政管理；
考试平台：http：//。
单元自测1
试题及答案
题目为随机，用查找功能（Ctrl＋F）搜索题目
[题目]－How’s
your
mother
doing？
—_____________________.
[答案]She
is
very
well
[题目]—
Do
you
mind
if
I
record
your
lecture？
—
_________________.
Go
ahead.
[答案]Not
at
al
[题目]—
I
was
worried
about
my
math,
but
Mr.
White
gave
me
an
A.
—_________________.
[答案]Congratulations!
[题目]—Can
you
go
skating
with
us
this
afternoon？
—Sorry,
I
can’t.
I
________
take
care
of
my
little
sister
at
home.
[答案]have
to
[题目]—I’m
terribly
sorry
that
I’ve
spilled
some
coffee
on
the
table.
—
_________________.
[答案]It
doesn’t
matter
[题目]—Would
you
like
to
go
to
the
concert
with
us？
—
_________________,
but
I’ve
promised
to
help
Jim
with
his
Chinese.
Thank
you
all
the
same.
[答案]I
wish
I
could
[题目]―Whose
textbook
is
this？
―It
_______
John’s.
It
has
his
name
on
it.
[答案]must
be
[题目]He
is
________
this
company.
[答案]in
charge
of
[题目]He
says
what
he
thinks
and
does
what
he
wants
to
do,
________
other
people’s
feelings.
[答案]regardless
of
[题目]He
was
always
______
in
sharing
his
enormous
knowledge.
[答案]generous
[题目]His
action
is
always
______
with
his
words．
[答案]consistent
[题目]More
than
30
people
______
the
position.
[答案]applied
for
[题目]One
day,
our
dreams
will
____________
reality.
[答案]turn
into
[题目]The
enemy
has
strengthened
their
______
position.
[答案]defensive
[题目]We
think
that
Smith
should
be
told
about
his
______
condition
as
soon
as
possible.
[答案]physical
二、翻译：从以下A、B、C三个选项中选出与英文最适合的中文翻译。
1.
Thank
you
so
much
for
your
generous
hospitality.
A.
真的非常感谢您的帮助。
[答案]B.
非常喜欢这里宜人的环境。
C.
非常感谢您的盛情款待。
2.
A
true
friend
is
someone
who
reaches
for
your
hand
and
touches
your
heart.
A.
一个真实的朋友就是能伸出他的手触碰你心灵的人。
B.
一个真实的朋友就是能伸出他的手理解你心灵的人。
[答案]C.
真正的朋友是一个可以援手帮助并感动你心扉的人。
3.
I
don’t
know
why
he
is
late,
he
might
have
had
an
accident.
[答案]A.
我不知道他为何迟到，可能遇上了事故。
B.
我不知道他为何没有迟到，很有可能遇上了事故。
C.
我不知道他为何迟到，一定是遇上了事故。
4.
They
are
willing
to
understand
their
partner’s
position
first
before
trying
to
get
understood.
A.
在得到合作对方理解后，他们才愿意理解合作伙伴的立场。
[答案]B.
在得到合作对方理解前，他们愿意先理解合作伙伴的立场。
C.
他们愿意去了解对方的立场但必须先想明白。
5.
The
more
familiar
interviewing
feels
to
you,
the
less
anxiety
you
will
feel
with
the
process.
[答案]A.
你对面试越熟悉，在面试过程中你的焦虑就会越少。
B.
面试中熟人多，面试过程中你焦虑也会少。
C.
你熟悉面试多一点，面试中的麻烦就会少一点。
二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
The
houses
we
live
in
are
very
【[答案]B.
important】.
They
keep
us
from
being
cold
in
the
winter
and
hot
in
the
summer.
In
the
winter
they
keep
out
of
the
snow.
They
also
keep
out
the
wind.
Even
if
it
is
blowing
outside,
we
are
nice
and
warm
inside.
In
the
summer
houses
keep
the
hot
sun
from
us.
When
it
rains,
they
keep
us
from
getting
wet.
Houses
are
also
places
【[答案]C.
where】
we
feel
safe.
People
can’t
get
at
us
or
our
things.
Houses
give
us
a
place
to
be
together
with
our
families
and
friends.
Mothers
and
fathers
【[答案]A.
care
for】
their
children
there.
The
children
play
there.
The
family
eat
and
sleep
under
the
same
roof.
Houses
are
different
in
many
ways.
They
are
made
of
different
things.
Some
houses
are
made
of
wood.
Some
are
made
of
stones.
Sometimes
more
than
one
thing
is
used
to
make
a
house.
Houses
come
in
different
【[答案]B.
sizes】.
Some
houses
have
only
one
room.
Some
houses
have
more
than
one
room.
Big
buildings
found
in
cities
have
a
great
many
rooms.
They
hold
many
families.
The
rooms
in
which
each
family
lives
are
called
an
apartment.
Houses
are
different
in
the
ways
they
are
【[答案]C.
built】.
Houses
in
tropic
countries
can
be
lightly
built.
In
places
where
it
rains
much
of
the
time,
houses
must
keep
out
the
water.
take
care
(注意，当心，留心)
二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
There
are
more
ants
than
any
other
kinds
of
land
animals
in
the
world.
They
range
from
0.1
to
1
inch
long
and
are
usually
yellow,
brown,
red,
or
black.
Ants
live
in
societies
in
which
they
depend
on
one
another.
The
societies
are
not
all
exactly
the
same
because
there
are
ants
of
very
many
kinds.
But
in
general,
each
kind
has
ants
of
three
main
types：
queens,
males,
and
workers.
The
ants
have
a
good
many
enemies.
They
include
birds,
bears
and
ant
eaters
of
various
kinds.
In
some
cases
other
ants
are
their
worst
enemies,
as
man’s
enemy
is
man.
In
some
parts
of
the
world,
red
ants
march
in
large
armies
to
attack
the
homes
of
black
ants.
Some
of
them
succeed
in
getting
inside
of
the
tunnels
of
black
ants,
whose
entrances
have
been
blocked.
They
try
to
carry
the
black
ant
babies
away.
The
black
ants
do
all
they
can
to
prevent
that.
They
send
their
biggest
soldiers
into
action.
Very
many
of
the
red
ants
soldiers
are
killed
but
some
escape
with
babies
belonging
to
the
black
ants.
The
red
ants
take
the
babies
home
and
bring
them
up.
They
become
the
only
workers
for
the
red
ants.
Ants
as
a
group
are
beneficial
to
humans.
Their
tunnels
mix
and
soften
the
soil,
in
some
places
replacing
the
activity
of
earthworms.
Some
of
ants
are
harmful
to
humans.
For
example,
the
fire
ant,
which
has
a
painful
bite,
is
a
serious
pest
to
humans
and
domestic
animals
in
many
parts
of
the
world.
1.
Which
kind
of
ants
is
not
regarded
as
the
main
types
of
ants
in
general？
[答案]B.
Soldier
ants.
2.
According
to
the
passage,
what
do
we
learn
about
the
ants’
enemies？
[答案]A.
They
are
of
many
kinds.
3.
The
red
ants
attack
the
black
ants’
home
because.
[答案]C.
they
don’t
have
workers
of
their
own
4.
According
the
passage,
which
of
the
following
statements
is
TRUE？
[答案]C.
Ants
are
useful
to
human
on
some
conditions.
5.
The
main
purpose
of
the
passage
is
to.
[答案]A.
explain
some
information
about
ants
二、阅读理解：阅读下面的短文，根据文章内容进行判断，正确写T错误写F。
GOOD
COMMUNICATION
SKILLS
-
KEY
TO
ANY
SUCCESS
Good
communication
skills
are
the
key
to
success
in
life,
work
and
relationships.
Without
effective
communication,
a
message
can
turn
into
error,
misunderstanding,
frustration,
or
even
disaster
by
being
misinterpreted
or
poorly
delivered.
THE
STEPS
FOR
GOOD
COMMUNICATION
SKILLS：
1.
Know
what
to
say.
Understand
clearly
the
purpose
and
intent
of
your
message.
2.
Know
how
to
say.
Begin
by
making
eye
contact,
which
shows
confidence.
Then
pay
attention
to
your
body
language.
3.
Listen.
After
you’ve
finished
talking,
you
should
stop,
listen,
and
look
for
feedback
and
clues
of
comprehension.
4.
Reach
understanding.
To
communicate
well
is
to
understand
and
be
understood.
MORE
TIPS
FOR
DEVELOPING
GOOD
COMMUNICATION
SKILLS：
1.
The
better
you
are
able
to
express
yourself,
the
better
your
ability
to
communicate.
2.
Practice
your
listening
skills.
Be
considerate
of
other
speakers
by
waiting
until
they
are
done
before
stating
your
views.
3.
Learn
to
understand
and
appreciate
different
views
by
being
open-minded.
It
will
in
turn,
gain
you
more
cooperation
and
understanding.
4.
Avoid
trying
to
communicate
when
in
an
emotional
state.
Take
time
to
consider
your
position
through
before
speaking.
When
you
take
the
time
to
develop
good
communication
skills,
it
means
you
open
yourself
up
to
better
relationships,
more
career
opportunities,
and
increased
self-confidence.
Moreover,
you
reach
higher
levels
of
mutual
understanding
and
cooperation
while
successfully
attaining
your
goals.
1.
A
message
must
be
understood,
interpreted
or
delivered
correctly
with
communication.
[答案]F
2.
When
you
talk
with
others
you
can
pay
little
attention
to
your
body
language.
[答案]F
3.
The
better
you
are
able
to
understand
others,
the
better
your
ability
to
communicate.
[答案]F
4.
Before
stating
your
opinions,
you’d
better
let
the
speaker
finish
his
or
her
talking
first.
[答案]T
5.
Don’t
argue
or
debate
with
others
if
you
feel
angry
or
displeased.
[答案]T
单元自测2试题及答案
题目为随机，用查找功能（Ctrl＋F）搜索题目
[题目]
Hiring
a
good
employ
may
cost
much
money
and
time,
_______,
it
can
win
much
more
for
the
company
in
future.
[答案]however
[题目]________??a
company
really
wants
is
a
candidate
________
has
the
right
skills.
[答案]What…that
[题目]—_____________________________________.
—
My
name
is
Helen,
and
I
was
born
in
1980.
My
major
was
electrical
engineering.
[答案]Tell
me
your
name,
please.
[题目]—_____________________________________？
—
I
have
worked
for
IBM
for
3
years.
[答案]What
is
your
working
experience？
[题目]—
Hi,
Helen,
I’ll
have
an
interview
tomorrow.
I’m
afraid
I
can’t
make
it.
—
[答案]Sure,
you
can.
Take
it
easy.
[题目]—May
I
ask
you
why
you
left
the
former
company？
—______________.
[答案]Because
I
want
to
change
my
working
environment
and
seek
new
challenges.
[题目]—What
starting
salary
do
you
expect？
—______________.
[答案]I＇d
like
to
start
at
￥5000
a
month.
[题目]Hiring
the
right
employee
________
you
________
a
thousand
times
over
in
high
employee
morale.
[答案]pays…back
[题目]I’m
writing
to
________
a
position
as
a
computer
engineer
in
your
company.
[答案]apply
for
[题目]The
candidate
should
dress
in
a
manner
that
is
appropriate
to
the
position
________
he
is
applying.
[答案]for
which
[题目]These
tips
may
help
you
avoid
________
bad
employees
for
your
company.
[答案]hiring
[题目]We
should
take
the
degree
________
account
when
we
recruit
a
new
secretary.
[答案]into
[题目]You
also
should
send
a
resume
________
the
employer
know
more
information
about
you.
[答案]to
let
[题目]You
can
try
these
methods
to
keep
your
interview
anxiety
________
control.
[答案]under
[题目]You
must
________
the
annual
certification
of
employment
online
within
15
days.
[答案]submit
二、翻译：从以下A、B、C三个选项中选出与英文最适合的中文翻译。
1.
The
old
saying
practice
makes
perfect
applies
to
interviewing
too.
[答案]B．古话熟能生巧对面试准备也是适用的。
2.
A
bad
hire
not
just
wastes
your
time
and
money,
but
also
impacts
the
team
spirit
and
company
morale.
[答案]B．招聘到不合格的员工即浪费时间和金钱，而且还会影响整个团队精神和公司士气。
3.
The
more
familiar
interviewing
feels
to
you,
the
less
anxiety
you
will
feel
with
the
process.
[答案]A．你对面试越熟悉，在面试过程中你的焦虑就会越少。
4.
Stress
around
interviews
is
often
influenced
by
our
assumptions
we
make
to
ourselves
about
the
process.
[答案]C．我们自己对面试过程的揣测往往会影响面试压力。
5.
We
can’t
possibly
get
the
work
done
by
October.
[答案]A.十月份前我们不可能做完这项工作。
二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
Stress
around
interviews
is
often
influenced
by
our
assumptions
we
make
to
ourselves
about
the
process.
Countering
anxiety-provoking
thoughts
can
help
to
lower
levels
of
anxiety.
I
just
messed
up
that
answer,
and
there’s
no
hope.
One
poor
answer
normally
does
not
knock
a
candidate
out
of
consideration.
An
interview
is
like
a
test,
getting
an
85
or
90
might
be
good
enough
to
get
the
job.
Visualizing
success
can
improve
performance
and
help
ease
anxiety.
Always
try
imagining
positive
interactions
with
your
interviewer,
particularly
in
the
hours
just
before
your
interview.
To
some
extent,
relaxation
techniques,
such
as
progressive
muscle
relaxation
or
breathing
exercises,
can
manage
anxiety.
If
your
anxiety
around
interview
is
excessive,
you
might
consider
seeing
a
doctor
to
develop
effective
countermeasures.
1.
What
often
influences
the
stress
around
interviews
according
to
the
passage？
[答案]B.
Anxiety-provoking
thoughts
2.
Does
one
poor
answer
in
an
interview
influence
a
candidate
to
get
a
job？
[答案]B.
No.
3.
Can
imagining
success
help
a
candidate
to
lower
levels
of
anxiety？
[答案]A.
Yes.
4.
How
can
we
reduce
our
stress
around
interviews？
[答案]A.
Breathe
deeply
5.
When
should
we
go
to
see
a
doctor
according
the
author？
[答案]C.
When
we
have
too
much
stress
around
interview.
二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
The
old
saying
practice
makes
perfect
applies
to
interviewing
too.
Conduct
practice
interviews
with
a
friend
or
family
member,
and
ask
for
their
feedback.
You
can
also
record
or
videotape
your
responses
【[答案]A.
so】
you
can
review
your
answers
and
check
your
body
language.
Prepare
answers
to
commonly
【[答案]C.
asked】
interview
questions.
Doing
so
will
help
you
analyze
your
background
and
qualifications
for
the
position.
Also
prepare
a
list
of
questions
you
want
to
ask
the
interviewer.
Remember,
you
aren＇t【[答案]B.
simply】
trying
to
get
the
job
-
you
are
also
interviewing
the
employer
to
assess
【[答案]C.
whether】
this
company
and
the
position
are
a
good
fit
for
you.
The
more
you
practice,
the
more
self-assured
you
will
feel
walking
in
to
the
interview.
Your
answers
will
feel
natural,
and
interviewers
will
be
impressed
by
your
【[答案]B.
confidence】.
二、阅读理解：阅读下面的短文，根据文章内容进行判断，正确写T错误写F。
Hiring
the
right
employee
is
a
challenging
process
for
a
company.
A
bad
hire
not
just
wastes
your
time
and
money,
but
also
impacts
the
team
spirit
and
company
morale.
A
good
hire,
however,
pays
you
back
in
employee
productivity,
successful
employment
relationship,
and
business
culture
enhancement.
Here
are
certain
rules
that
you
can
use
to
select
the
right
employee.
Design
an
effective
advertisement.
A
clearly
targeted
ad
attracts
qualified
candidates
and
discourages
others.
You
can
make
your
ad
more
effective
with
a
precise
and
specific
job
description.
Ask
the
right
job
interview
questions.
The
purpose
of
the
interview
is
to
find
out
if
the
candidate
is
a
strong
fit
to
your
business.
By
using
a
sequence
of
particularly
designed
questions,
you
are
able
to
get
a
true
picture
of
your
potential
employee.
Check
backgrounds
and
references.
Background
checking
helps
you
reduce
risks
and
improve
the
overall
quality
of
hire.
You
need
to
verify
that
all
the
presented,
credentials,
skills,
and
experience
are
actually
possessed
by
your
candidate.
1.
Hiring
the
wrong
employee
is
expensive,
costly
to
a
company,
and
time
consuming.
[答案]T
2.
A
company
has
to
spend
a
lot
of
money
hiring
a
right
employee.
[答案]F
3.
An
advertisement
with
a
clear
target
will
make
all
candidates
lose
courage.
[答案]F
4.
Well
designed
interview
questions
can
help
you
know
more
about
the
candidates.
[答案]T
5.
Work
experience
is
one
of
the
primary
things
for
an
employer
to
verify
in
background
checking.
[答案]T
单元自测3试题及答案
题目为随机，用查找功能（Ctrl＋F）搜索题目
[题目]
______
you
prepare
cross
training
plans,
you
need
to
consider
both
the
company
benefits
and
the
employee
benefits.
[答案]As
[题目]—_________________________________.
—Everything
is
going
smoothly.
[答案]How
is
everything
going？
[题目]—_________________________________.
—In
total,
it
should
be
about
15,000
RMB
for
the
three-daytraining.
[答案]How
much
have
you
budgeted
for
the
training？
[题目]—_________________________________.
—It
might
be
a
good
idea
to
read
some
simplified
books
first.
[答案]What
books
would
you
recommend？
[题目]—Any
suggestions
for
the
project？
—_________________.
[答案]I
advise
you
to
put
more
hands
in
this
project.
[题目]—Should
I
leave
earlier
tomorrow
morning？
—_________________.
[答案]Yes,
it’s
better
to
leave
earlier
to
avoid
the
morning
traffic.
[题目]According
to
theirfeedback
sheets,
the
participants
are
all
_____with
the
training.
[答案]satisfied
[题目]American
young
people
would
rather
______
advice
from
strangers.
[答案]get
[题目]Anyone
who
has
worked
here
for
over
three
years
is
for
sick
pay.
[答案]eligible
[题目]Does
his
absence
to
your
work？
[答案]make
a
difference
[题目]How
many
players
does
a
baseball
team？
[答案]consist
of
[题目]Participants
have
_____the
Productivity
Analysis
Worksheet.
[答案]completed
[题目]The
training
is
_____positive
results
on
the
job
they
are
presently
_____.
[答案]bringing
about,
doing
[题目]We
need
to
carry
out
a
proper
of
the
new
system.
[答案]evaluation
[题目]Write
the
telephone
number
down
you
forget.
[答案]in
case
二、翻译：从以下A、B、C三个选项中选出与英文最适合的中文翻译。
1.
By
the
following
week,
when
he’s
on
his
own,
he
feels
he
has
a
pretty
good
idea
of
what
he
needs
to
do,
and
how
to
go
about
it.
[答案]C.
到第二个星期，当他独立工作的时候，他感到对于自己需要做什么以及如何开始做非常清楚。
2.
We
can’t
possibly
get
the
work
done
by
October.
[答案]A.
十月份前我们不可能做完这项工作。
3.
When
you
start
a
job,
you
must
stick
to
it.
[答案]A.
一旦你开始了一件工作，你就得持之以恒。
4.
Will
you
be
involved
in
opening
the
new
office？
[答案]B.
你会参与开设新办公室的工作吗？
5.
They
have
disagreement
on
the
plan
of
celebrating
the
founding
of
the
community.
[答案]B.
他们对庆祝公司成立的方案有异议。
二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
PPHC
and
Gooseneck
are
two
organizations
that
do
similar
community
work.
Each
has
hired
a
new
staff
member
to
make
contact
with
and
provide
services
to
new
parents.
Elainehas
accepted
a
job
with
PPHC.
She
has
a
degree
in
psychology
but
has
never
done
this
type
of
work
before.
On
her
first
day,
after
showing
her
to
her
desk
and
introducing
her
tocolleagues,
the
director
gives
her
a
town
map
and
a
list
of
the
names
of
the
families
she
will
be
responsible
for,
and
wishes
her
luck.
After
lunch,
Elaine
sets
out
to
contact
the
families,
worried
about
what
she’ll
do
or
say
when
she
meets
them.
Mark
has
a
degree
similar
to
Elaine’s,
and
has
just
been
hired
by
Gooseneck.
On
his
first
day,
he
learns
thathis
job
will
consist
of
training
for
the
next
week.
Mark
spends
two
days
going
on
family
visits
with
experienced
staff
members,
and
discusses
with
them
what
they
did
and
why.
He
role-plays
some
situations
with
other
staff
members,
and
gets
some
direct
instruction
from
them.
By
the
following
week,
when
he’s
on
his
own,
he
feels
he
has
a
pretty
good
idea
of
what
he
needs
to
do,
and
how
to
go
about
it.
And
he
knows
that
his
training
will
continue.
Which
situation
would
you
rather
be
in,
being
thrown
into
the
thick
of
things
with
no
trainingor
being
trained
to
preparefor
the
work
you’re
going
to
do？
1.
What
are
PPHC
and
Gooseneck？
[答案]C.
They
are
two
organizations
that
do
similar
community
work.
2.
Which
degree
does
Elaine
have？
[答案]A.
Psychology
degree.
3.
Which
of
the
following
statements
is
TRUE
according
to
the
passage？
[答案]B.
Markhas
a
clear
idea
of
his
job
after
the
training.
4.
How
is
Mark
trained
to
be
prepared
for
his
work？
[答案]C.
Both
A
and
B.
5.
What
is
the
main
idea
of
the
passage？
[答案]A.
The
importance
of
training.
二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
Want
to
keep
your
staff
motivated
about
learning
new
concepts？
The
quality
and
variety
of
the
employee
training
you
provide
are
keys
for
motivation.
Reasons
to【[答案]A.
offer】
employee
training
are
many,
from
new-hire
operational
training
to
introducing
a
new
concept
to
a
work
group
to
installing
a
new
computer
system.
【[答案]C.
Whatever】
your
reason
for
conducting
an
employee
training
session,
it’s
critical
to
develop
the
employee
training
within
the
framework
of
a
comprehensive,
ongoing
and
consistent
program.This
employee
training
program
is
essential
to
keep
your
staff
motivated
about
learning
new
concepts
and【[答案]B.
ultimately】
keep
your
department
profitable.
A
complete
employee
training
program
includes
a
formal
new
hire
training
program
with
an
overview
of
the
job
expectations
and
performance
skills【[答案]B.
needed】
to
perform
job
functions.
A
new
hire
training
program
provides
a
fundamental
understanding
of
the
position
and
how
the
position
fits
within
the
organizational
structure.
Another
aspect
of
a
comprehensive
employee
training
program
is
continuing【[答案]C.
continuing】
education.
This
is
an
important
function
in
order
to
keep
all
staff
members
current
about
policies,
procedures,
and
the
technology.
二、阅读理解：阅读下面的短文，根据文章内容进行判断，正确写T错误写F。
Cross
training
is
training
an
employee
to
do
a
different
part
of
the
organization＇s
work.
Training
worker
A
to
do
the
task
that
worker
B
does
and
training
B
to
do
A’s
task
is
cross
training.
Cross
training
is
good
for
managers
because
it
provides
more
flexibility
in
managing
the
workforce
to
get
the
job
done.
On
the
other
hand,
cross
training
has
some
benefits
for
the
employees
as
well.
It
lets
them
learn
new
skills,
makes
them
more
valuable,
keeps
them
stimulated
and
reduces
worker
boredom.
Cross
training
can
be
used
in
almost
any
position
in
almost
any
industry.
I
cross
trained
some
of
my
design
engineers
to
go
on
field
installation
trips
and
get
first
hand
knowledge
of
how
their
designs
worked,
or
didn’t
work,
in
the
field.
Cashiers
can
be
trained
to
stock
shelves
and
stockers
trained
to
cashier.
This
allows
you
to
quickly
open
additional
registers
if
the
customer
queue
gets
too
long.
As
you
prepare
cross
training
plans,
you
need
to
consider
both
the
company
benefits
and
the
employee
benefits.
Carefullyselect
the
employees
to
be
cross
trained.
Some
people
like
to
learn
new
things.
Some
are
more
comfortable
sticking
to
what
they
know.
Don’t
decide
which
employees
are
ready
for
a
change
based
on
their
age
or
performance.
1.
Cross
training
is
training
an
employee
to
do
a
different
job
in
a
different
company.
[答案]F
2.
Cross
training
is
beneficial
not
only
for
managers
but
also
for
employees.
[答案]T
3.
Cross
training
can
apply
to
almost
any
position
and
almost
any
industry.
[答案]T
4.
Not
all
employees
are
suitable
to
be
cross
trained.
[答案]T
5.
You
can
decide
which
employees
to
be
cross
trained
according
to
their
age.
[答案]F
单元自测4试题及答案
题目为随机，用查找功能（Ctrl＋F）搜索题目
[题目]______
the
feedback
is
very
helpful
for
planning
future
meetings
and
events.
[答案]Getting
[题目]—__________________________
？
—
It
will
be
held
on
the
3rd
floor
of
Shakiraton
Hotel.
[答案]What
is
the
address
of
your
speech
[题目]—
How
do
you
think
of
the
theme
of
our
event？
—
________________.
[答案]It’s
pretty
good.
[题目]—
Let’s
make
plan
first
for
our
events,
shall
we？.
—
________________.
[答案]OK,
let’s
do
it.
[题目]—
What
kind
of
event
are
you
going
to
plan？
—________________.
[答案]A
birthday
party
for
my
brother.
[题目]—
Your
plan
is
perfect
and
I
believe
that
it
will
be
a
great
success
.
—________________.
[答案]Thank
you
very
much.
[题目]Are
you
familiar
______the
saying,
it’s
not
what
you
know,
but
who
you
know？
In
event
planning,
networking
is
key!
[答案]with
[题目]At
the
end
of
the
day,
you
want
all
attendees
_____
your
event
to
remember
this
key
message
that
you’ve
spent
a
long
time
reinforcing.
[答案]leaving
[题目]He
keeps
on
his
focus
on______
money.
[答案]making
[题目]Let’s
______
our
plan.
[答案]start
[题目]The
success
of
our
event
is____
to
the
sponsor.
[答案]related
[题目]They
have
disagreement
__the
plan
of
celebrating
the
founding
of
the
community.
[答案]on
[题目]This
involves
______
the
high-level
reasoning
behind
your
intentions
for
the
event.
[答案]identifying
[题目]We
should
keep
in
mind______
the
feedback
is
very
helpful
for
planning
future
meetings
and
events.
[答案]that
[题目]Your
long-term
success
in
event
planning
will
be
based______
the
experience
you
had.
[答案]on
二、翻译：从以下A、B、C三个选项中选出与英文最适合的中文翻译。
1.
Whether
it’s
an
anniversary,
a
sporting
event
or
a
retirement
party,
and
no
matter
how
much
time
you
have,
your
event’s
success
is
in
the
detail.
[答案]A．不论是周年庆典、体育赛事或者退休会，也不论你有多少时间，你的活动的成功
在于细节。
2.
They
have
disagreement
on
the
plan
of
celebrating
the
founding
of
the
community.
[答案]B．他们对庆祝公司成立的方案有异议。
3.
You
want
all
attendees
leaving
your
event
to
remember
this
key
message
that
you’ve
spent
a
long
time
reinforcing.
[答案]A．你希望所有的参加者离场后都会记得你曾经花了很长时间来强调的这个关键的信息。
4.
This
involves
identifying
the
high-level
reasoning
behind
your
intentions
for
the
event.
[答案]C．这就包括了弄明白你举办次活动目的背后的高层次的推理。
5.
I
think
what
should
be
done
is
to
create
more
job
opportunities
for
students.
[答案]A．我认为我们更需要为学生们创造更多的工作机会。
二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
Successful
and
memorable
events
don’t
just
happen.
Organizing
and
holding
an
event
takes
planning.
Whether
it’s
an
anniversary,
a
sporting
event
or
a
retirement
party,
and
no
matter
how
much
time
you
have,
your
event’s
success
is
in
the
details.
There
are
some
suggestions
for
you
to
hold
a
successful
event.
Decide
upon
your
target
audience.
The
first
thing
is
you
should
know
who
your
target
audience
is.
From
this
all
the
other
decisions
will
fall
into
place
in
terms
of
format,
content,
prices,
location
etc.
Make
a
list
of
details.
When
you
hold
an
event,
you
need
to
consider
everything,
from
program
content,
lighting,
food
serving,
transportation
to
parking
and
safety.
Making
a
list
will
ensure
you
don’t
overlook
things.
Have
a
clear
purpose.
When
you
plan
an
event,
you
should
clearly
define.
its
purpose,
because
the
following
decision
should
support
it.
Do
not
clash.
Check
the
calendar.
Don’t
clash
with
holidays
or
popular
vacation
times.
Know
your
limitations.
You
should
be
aware
of
your
weakness
such
as
budget
or
time.
If
you
decide
to
hold
an
event
in
a
week’s
time,
plan
for
a
more
familiar
affair.
If
it’s
a
big
event,
prepare
several
months
ahead.
If
the
budget
is
small,
you
may
have
to
a
lot
of
do-it-yourself
work.
1.
Which
of
the
following
statement
is
NOT
true
according
to
the
passage？
[答案]C.
Know
the
limitation
means
you
should
know
the
audience’s
limitation.
2.
Which
is
not
the
factor
of
holding
a
successful
event？
[答案]C.
A
invitation
3.
According
to
the
passage,
what
is
the
key
factor
to
make
your
event
successful？
[答案]B.
Details.
4.
What
is
the
best
title
for
this
passage？
[答案]C.
How
to
plan
successful
events.
5.
What
is
the
purpose
of
making
list
of
details？
[答案]A.
Make
sure
not
overlook
things
二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
Successful
events
don＇t
just
happen
-
they＇re
the
result
of【[答案]B.
planning】.
The【[答案]A.
bigge】the
event,
the
bigger
the
plan.
Just
because
Christian
events
are
usually
run
by
volunteers
doesn＇t
mean
you
can
get
away
with
less
planning.
The
more
effort
you
put
in
beforehand,
the
more
successful
your
event
will
be.
Here
are
the
key
issues
you
need
to
think
about
when
planning
your
event.
1.
Choose
an
event
people
want
to
come
to.
You
don＇t
want
people
coming
to
your
event
just
because
they＇re
supporting
their
church.
You
want
them
to
come
because
they
want
to
be
there,
because
the
event
is
so
compelling
they
can＇t
afford
to【[答案]C.
miss】it.【[答案]C.
Whether】
it＇s
a
concert
or
teaching
event,
a
visiting
speaker
or
a
drama
production,
make
sure
the
content
will【[答案]B.
appeal
to】the
people
you
expect
to
be
there...........
二、阅读理解：阅读下面的短文，根据文章内容进行判断，正确写T错误写F。
USE
THESE
5
(OF
10)
TIPS
TO
START
YOUR
EVENT
PLANNING
CAREER
STEP
1
–
Get
experience
and
volunteer
your
time
in
different
event
services.
There
are
so
many
aspects
of
events
including,
working
for
a
graduation
event,
a
sports
competition,
volunteering
for
nonprofits,
and
working
for
an
established
event
planner.
Your
long-term
success
in
event
planning
will
be
based
on
the
experience
you
had.Make
sure
you
have
some
solid
skills
in：
x
Verbal
and
written
communications
x
Organization
and
time
management
x
Negotiation
and
budget
management
x
Creativity,
marketing,
public
relations
and
more
STEP
2
–
Move
into
a
position
with
some
responsibility.
Instead
of
just
volunteering,
become
the
fundraising
chair
for
a
nonprofit,
become
a
catering
manager,
or
take
on
a
lead-planning
role
at
an
event
planning
company.
STEP
3
–
Are
you
familiar
with
the
saying,
it’s
not
what
you
know,
but
who
you
know？
In
event
planning,
networking
is
key!
Wherever
you
go,
collect
contact
information
for
the
people
you
meet.
STEP
4
–
Create
an
event
album.
Showcase
your
work
with
photos,
booklets,
and
invitations
of
the
events
you’ve
worked
on.
Organize
each
piece
in
a
book
to
easily
present
your
experience
and
event
stories.
Most
people
are
visual
so
paint
the
picture
for
them!
STEP
5
–
While
you’re
gaining
valuable
event
planning
experience,
you
can
also
become
a
certified
event
planner.
Join
some
training
and
try
to
get
planner
certification
from
some
institutions.
It’s
also
helpful
to
keep
up
with
industry
trends
and
establish
contacts
within
the
industry.
1.
You
can
plan
a
success
event
if
you
have
experience.
[答案]F
2.
You
will
move
into
a
position
with
some
responsibility
only
through
volunteering.
[答案]F
3.
Networking
is
the
key
to
event
planning.
[答案]T
4.
Create
an
event
album
means
taking
photos
in
the
event.
[答案]F
5.
You
can
become
a
certified
event
planner
as
well
when
you
gain
valuable
event
planning
experience.
[答案]T
单元自测5试题及答案
题目为随机，用查找功能（Ctrl＋F）搜索题目
[题目]____
face-to-face
interviews,
questionnaires
are
cheaper
for
collecting
data
from
a
large
number
of
respondents.
[答案]Compared
to
[题目]—_________________________________？
—Twice
a
week.
[答案]How
often
do
you
use
our
company’s
product
[题目]—
Our
company
is
doing
a
customer
service
questionnaire
.May
I
take
you
a
moment？
—________________.
[答案]By
all
means
[题目]—
Thank
you
very
much
for
answering
our
questions.
It
really
helps
our
market
research
a
lot.
—
_______________.
[答案]It’s
my
pleasure.
[题目]—
What’s
your
view
on
our
questionnaire？
—________________.
[答案]First
of
all
.We’d
better
change
our
question
order.
[题目]—
Would
you
mind
filling
the
questionnaire
for
me？
—________________.
[答案]No
problem.
Just
give
me
your
questionnaire.
[题目]Customers
______
refuse
to
filling
the
questionnaire
are
not
permitted
to
buy
the
product.
[答案]Who
[题目]I’d
like
to_______
that
the
staff
member
who
served
me
didn’t
really
seem
to
know
what
he
was
doing.
[答案]point
out
[题目]Our
company
will
_____the
customers’
suggestions.
[答案]respond
to
[题目]Questionnaires
are
easy
to
_____.
[答案]analyze
[题目]Questionnaires
are
not
suitable_____
some
people.
[答案]for
[题目]The
Jiahe
Community
Service
Center
is
about
to
______
service
for
residents.
[答案]provide
[题目]The
quality
of
questionnaire
will_____
how
much
information
we
know
from
our
customers.
[答案]affect
[题目]Where
are
you
used
to____
vegetables？
[答案]buying
[题目]You
need
to
_____
those
questionnaire
papers
for
your
company.
[答案]hand
out
二、翻译：从以下A、B、C三个选项中选出与英文最适合的中文翻译。
1.
In
a
word,
taking
the
time
to
develop
a
well-designed
and
participant-friendly
questionnaire
will
give
you
useful
data
that
can
help
you
make
the
right
decisions.
[答案]A.总之，花时间去制作一份精心设计和参与者友好的调查问卷将为你提供有用的数据来帮助你做出正确的决定。
2.
A
new
food
market
will
be
built
in
our
community
next
month.
[答案]C.下个月我们社区将新建一个菜市场。
3.
I
think
what
should
be
done
is
to
create
more
job
opportunities
for
students.
[答案]A.我认为我们更需要为学生们创造更多的工作机会。
4.
In
contrast
to
other
countries,
the
U.
S
has
no
national
college
entrance
exam.
[答案]B.与其他国家相比，美国没有大学入学考试。
5.
On
the
last
day
of
the
old
year,
there
is
a
family
dinner.
[答案]B.
在即将过去的一年的最后一天，会有一次家庭聚餐。
二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
Questionnaires
can
be
a
simple
way
to
get
to
know
your
audience’s
opinions.
Though
it
is
easy
to
write
a
questionnaire,
you
need
a
lot
of
skill
and
experience
to
write
a
good
one.
Luckily,
good
design
skills
can
be
learned
in
a
short
time.
KEEP
YOUR
QUESTIONNAIRE
SIMPLE
AND
VISUALLY
ATTRACTIVE
Keep
your
questionnaire
short
and
simple.
A
short
and
simple
questionnaire
is
more
likely
to
be
completed
and
returned.
It
is
also
important
to
make
your
questionnaire
as
attractive
as
possible.
You
should
keep
the
following
design
elements
in
mind：
TEXT：
Choose
a
font
style
that
is
easy
to
read,
and
make
sure
the
font
size
is
large
enough
for
your
respondents
to
read.
PARAGRAPHS：
Long
paragraphs
can
be
daunting
for
readers,
so
try
to
keep
your
blocks
of
text
to
a
handful
of
lines.
WHITE
SPACE：
Ensure
that
there
is
space
between
questions
and
sections
and
don’t
make
margins
too
small.
KEEP
QUESTIONS
BRIEF
AND
EASY
TO
UNDERSTAND
brief
and
direct
with
your
questions.
Do
not
use
any
unnecessary
words
and
phrases.
Brief
questions
that
use
simple
language
are
easy
to
read
and
understand,
so
the
participants
won’t
find
it
difficult
to
fill
in
the
questionnaire.
MAKE
SURE
QUESTIONS
ARE
IN
THE
RIGHT
ORDER
You
should
start
your
questionnaire
with
general
questions
and
then
move
to
specific
ones.
Try
to
avoid
jumping
back
and
forth
between
general
and
specific
questions.
USE
OPEN-ENDED
QUESTIONS
PROPERLY
Open-ended
questions
mean
respondents
can
answer
freely
using
their
own
words.
They
can
provide
more
detailed
information,
but
they
take
more
time
and
effort
to
answer
and
can
be
more
difficult
to
analyze.
You
should
not
use
too
many
open-ended
questions
in
one
questionnaire.
In
a
word,
taking
the
time
to
develop
a
well-designed
and
participant-friendly
questionnaire
will
give
you
useful
data
that
can
help
you
make
the
right
decisions.
1.
The
questionnaire
contains
following
elements
except？
[答案]C.
Address
2.
In
order
to
keep
your
questionnaire
visually
attractive,
you
should______.
[答案]C.
Leave
enough
space
between
questions
and
sections.
3.
You
should
start
your
questionnaire
with
_______
questions
and
then
move
to
_______
ones.
[答案]A.
general,
specific
4.
What
could
be
the
best
title
for
this
passage？
[答案]A.
Designing
an
Effective
Questionnaire.
5.
Which
of
the
following
statements
is
NOT
correct？
[答案]B.
Open-ended
questions
cannot
provide
more
detailed
information,
so
you’d
better
not
use
too
many
open-ended
questions
in
one
questionnaire.
二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
The
qualities
of
a
good
questionnaire
It
should
be
noted
that
one
does
not
start
by【[答案]A.
writing】
questions.
Firstly.
we
have
to
decide
＇what
are
the
things
one
needs
to
know
from
the
respondent
in
order
to
meet
the
survey＇s
objectives？＇【[答案]A.
Secondly】，we
should
decide
the
target
respondents.
At
the
outset,
the
researcher
must
define
the
population
about
which
he/she
wishes
to
generalise
from
the
sample
data
to
be
collected.
Thirdly,
we
have
to
decide
the
question
contents.
opening
questions
should
be
general
and
easy
to
answer
so
that
the
respondents
have
the
patience
to
finish
next.
and
then
we
can
offer
some
specific
questions
【[答案]C.
In
order
to】
get
more
data
from
the
respondents.
【[答案]B.
In
a
word】.we
couldn’t
ignore
the
physical
appearance
of
our
questionnaires.
If
our
questionnaires
look
like
a
mess.
People
would
not
be
willing
to
【[答案]A.
help】
us
answer
our
questions....
二、阅读理解：阅读下面的短文，根据文章内容进行判断，正确写T错误写F。
QUESTIONNAIRES：
ADVANTAGES
&：DISADVANTAGES
Every
coin
has
two
sides
and
questionnaires
are
no
different.
With
questionnaires,
the
advantages
outweigh
the
disadvantages.
ADVANTAGES
OF
QUESTIONNAIRES
Compared
to
face-to-face
interviews,
questionnaires
are
cheaper
forcollecting
data
from
a
large
number
of
respondents.
Also,
questionnaires
are
easy
to
analyze,
and
computer
software
can
easily
complete
data
entry
and
make
tables
for
nearly
all
surveys.
Questionnaires
are
familiar
to
most
people
as
nearly
everyone
has
had
some
experience
completing
one.
Questionnaires
reduce
bias
when
there
are
no
clues
to
affect
the
respondents.
DISADVANTAGES
OF
QUESTIONNAIRES
One
main
disadvantage
of
questionnaires
is
the
possibility
of
low
response
rates
which
reduces
our
confidence
in
the
results.
Another
disadvantage
is
they
provide
little
flexibility
for
the
respondents.
What’s
more,
many
times
the
respondent
is
not
the
same
person
you
sent
the
questionnaire
to.
Finally,
questionnaires
are
not
suitable
for
some
people.
For
example,
a
survey
to
a
group
of
poorly
educated
people
might
not
work
because
of
reading
problems.
1.
The
advantages
of
questionnaire
are
more
than
disadvantages.
[答案]T
2.
Questionnaire
is
the
cheapest
way
for
collecting
data
from
respondents.
[答案]F
3.
Questionnaires
have
the
advantage
of
being
analyzed
easily
through
the
computer
software.
[答案]T
4.
Questionnaire
is
suitable
for
everyone.
[答案]F
5.
The
respondent
is
usually
the
same
person
you
sent
the
questionnaire
to.
[答案]T
单元自测6试题及答案
题目为随机，用查找功能（Ctrl＋F）搜索题目
[题目]—
Can
you
stay
here
longer？
—
________,
but
I
have
to
be
back
tomorrow.
[答案]I’d
love
to
[题目]—
Did
the
medicine
make
you
feel
better？
—
No.
The
more________,
________I
feel.
[答案]medicine
I
take：the
worse
[题目]—
How
do
you
like
living
in
Beijing？
—_____________.
[答案]I
love
it.
Beijing
is
such
a
beautiful
city
[题目]—
I
am
sorry.
Now
what
were
we
talking
about？
—_____________.
[答案]You
were
saying
that
you
used
to
be
a
teacher
[题目]—
This
jacket
is
so
good.
________？
—
It’s
200
yuan.
I
can
give
you
special
20%
discount
on
it.
[答案]How
much
is
it
[题目]—
What
do
you
think
of
your
mother’s
advice？
—_____________.
[答案]It
doesn’t
fit
us,
actually
[题目]Her
article
is
____
in
her
class.
[答案]the
best
[题目]I
didn’t
do
______
last
week.
[答案]anything
[题目]I
have
coffee________
breakfast
time.
[答案]at
[题目]I
like
cooking
for
my
friends
in______
free
time.
[答案]my
[题目]I
would
rather
______
two
weeks
earlier.
[答案]you
had
come
here
[题目]Look!
__________.
[答案]Here
comes
the
bus
[题目]The
music________
like
the
singing
of
a
bird.
[答案]sounds
[题目]They
have
learned
about
______
in
recent
years.
[答案]hundreds
of
English
words
[题目]You’d
better
have
your
hair
_____
before
going
to
your
friend’s
wedding.
[答案]cut
二、翻译：从以下A、B、C三个选项中选出与英文最适合的中文翻译。
1.
A
man
and
his
wife
had
a
small
restaurant
near
a
station.
[答案]C.
一个男人和他的妻子在靠近车站的地方开了家小饭馆。
2.
On
the
last
day
of
the
old
year,
there
is
a
family
dinner.
[答案]B.
在即将过去的一年的最后一天，会有一次家庭聚餐。
3.
A
few
minutes
later
the
doctor
came
out
of
his
room
for
the
third
time.
[答案]A.
几分钟后，医生第三次从他的房间走出来。
4.
You
can
see
many
interesting
things
on
your
way.
[答案]B.
一路上你能看见许多有趣的事情。
5.
Having
patience
with
your
customers
and
with
yourself
will
go
a
long
way
in
winning
over
hostile
customers.
[答案]B.
对顾客和对自己有耐心将在赢得生气的顾客对你工作的支持方面大有帮助。
二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
Everyone
wants
to
healthy
and
happy.
When
illness
does
come,
the
whole
family
is【[答案]B.
affected】.
Many
adjustments（调整）have
to
be
made【[答案]C.
but】
the
family
routine（日常工作）
needn’t
be
disturbed
completely.
Often
it
can
be
rearranged
with
home
duties
simplified
to
save
time
and
energy
thus
reducing【[答案]A.
strain】on
the
family.
The
reasonable
responsibility
for
giving
nursing
care
is
usually【[答案]C.
assumed】by
one
person,
frequently
the
mother.【[答案]A.
consequently】,
in
order
that
she
may
have
some
much
needed
rest
or
on
the
contrary
other
members
of
the
family
should
learn
how
to
help
when
sickness
occurs.
二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
Mary
began
playing
the
violin
when
she
was
only
six.
Her
father
came
across
a
really
old
instrument
at
his
aunt’s
house,
and
he
brought
it
back
home
with
him.
Mary
loved
it
and
immediately
tried
to
play
it.
After
a
few
months
she
began
to
have
lessons.
She
got
on
very
well
with
the
violin.
When
she
was
about
eleven,
she
really
needed
a
better
violin.
One
day
she
took
part
in
a
concert,
and
a
man
went
up
to
her
parents
and
talked
to
them
about
her.
He
said
that
she
had
real
talent
and
pointed
out
that
she
needed
a
better
violin.
When
he
found
out
that
they
couldn’t
afford
one,
he
offered
to
buy
one
for
her.
Later,
when
she
was
about
16,
she
set
up
her
own
group.
She
named
it
after
the
man
who
gave
her
the
violin----she
called
it
the
Erio
Sound.
1.
Mary’s
father
_________.
[答案]C.
got
the
violin
from
his
aunt
2.
Mary
began
to
need
a
better
violin
when
she
was
about_________.
[答案]B.
11
3.
The
man
at
the
concert
told
Mary’s
parents
that_________.
[答案]A.
she
had
real
talent
4.
Mary_________.
when
she
was
16.
[答案]B.
set
up
her
own
group
5.
Eric
Sound
was
the
name
of_________.
[答案]B.
Mary’s
music
group
二、阅读理解：阅读下面的短文，根据文章内容进行判断，正确写T错误写F。
Xiao
yan,
I
thought
you’d
like
to
know
what
has
happened
to
your
report
about
improving
the
website.
Last
week
I
had
a
meeting
with
the
designers.
I
gave
them
a
copy
of
your
report
and
I
told
them
that
we
needed
to
have
the
website
redesigned.
--
I’ve
had
the
first
page
simplified.
--
I
have
asked
them
to
make
the
icons
large.
--
The
colours
are
now
different
too.
--
There
are
more
functions,
as
you
suggested,
so
that
customers
will
be
able
to
transfer
funds
to
an
account
in
another
bank.
I’m
going
to
make
a
presentation
about
these
changes
at
the
Paris,
conference
and
would
like
to
talk
to
you
about
that.
There
are
some
things
I
can
do
myself,
but
I
would
like
your
help
with
some
technical
aspects.
I
must
get
some
slides
made
too,
and
would
like
your
opinion
about
them.
Have
you
got
time
for
a
coffee
on
either
Wednesday
or
Thursday
morning？
David
1.
David
had
a
meeting
with
the
designers
yesterday.
[答案]F
2.
David
had
made
the
icons
larger.
[答案]F
3.
The
speed
of
access
has
been
made
quicker.
[答案]F
4.
David
is
going
to
make
a
presentation
in
Paris.
[答案]T
5.
David
would
like
some
help
from
Xiaoyan.
[答案]T
单元自测7试题及答案
题目为随机，用查找功能（Ctrl＋F）搜索题目
[题目]—_____________________________.
—
Neither
do
I.
Look
at
our
community,
it
is
such
a
mess.
[答案]I
really
don’t
think
our
service
center
is
satisfying.
[题目]—_____________________________？
—That’s
great!
[答案]How
about
going
to
dinner
at
the
Mexican
restaurant
tonight
[题目]—Customer：
We
have
ordered
for
almost
one
hour.
Why
is
it
so
hard
to
get
our
dishes
ready
in
your
restaurant？
—Waiter：
__________________.
[答案]I’m
really
sorry
about
that.
[题目]—Hello,
is
that
service
center？
The
elevator
of
our
apartment
doesn’t
work.
—__________________.
[答案]Sorry,
I’ll
have
it
checked
out
at
once.
[题目]—Why
do
you
look
unhappy.
What’s
the
matter？
—__________________.
[答案]I’m
rather
disappointed
with
the
poor
quality
of
the
radio
I’ve
just
bought.
[题目]I
don’t
know______.
I
just
arrived
here
two
minutes
ago.
[答案]what’s
going
on
[题目]It
is
only
by
agreeing
with
their
view
point
and______
that
you
will
resolve
the
situation
and
send
the
customer
away
happy.
[答案]suggesting
a
possible
solution
[题目]Our
workers
have
been
checking
the
heating
system
since
you
called
us.
I______
you
it
will
perform
well
soon.
[答案]assure
[题目]The
heating
system
of
our
apartment
broke
down
so
I
made
a
______
call
to
the
community
service
center.
[答案]complaint
[题目]The
more
information
you
can
get,
______in
your
field.
[答案]the
more
competitive
you
will
be
[题目]They______
ince
last
night.
They
are
about
to
finish
the
work.
[答案]have
been
cleaning
the
system
[题目]They
promised______
the
car
for
us.
[答案]to
repaired
[题目]We______
it
very
much
that
you’ve
come
to
give
us
a
timely
ride.
Otherwise
we
would
miss
the
train.
[答案]appreciate
[题目]We
are
under
______
to
finish
the
task
within
such
limited
time.
[答案]pressure
[题目]We
feel______
with
the
inconvenience
the
service
center
brought
us.
[答案]disappointed
二、翻译：从以下A、B、C三个选项中选出与英文最适合的中文翻译。
1.
Focus
groups
are
representatives
of
customers
whose
job
is
to
provide
you
with
information
on
their
needs
and
preferences.
[答案]C.
焦点小组是顾客的代表，他们的工作是给你提供他们的需求和喜好。
2.
Angry
customers
tend
to
aim
their
dissatisfaction
and
complaints
at
staff
members.
[答案]A.
愤怒的顾客往往会把员工当做他们发泄不满和抱怨的目标。
3.
You
will
do
everything
within
your
power
to
try
and
resolve
the
situation.
[答案]A.
你会在权利范围内尽一切努力解决问题。
4.
Having
patience
with
your
customers
and
with
yourself
will
go
a
long
way
in
winning
over
hostile
customers.
[答案]B.
对顾客和对自己有耐心将在赢得生气的顾客对你工作的支持方面大有帮助。
5.
To
communicate
precisely
what
you
want
to
say,
you
have
to
frequently
need
to
define
key
words.
[答案]C.
要准确表达你的本意，就必须不断定义关键词。
二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
Angry
customers
tend
to
aim
their
dissatisfaction
and
complaints
at
staff
members.
If
this
happens
to
you,
you
should
remember
that
they
are
actually
expressing
their
dissatisfaction
about
the
company
and
not
about
you
as
an
individual.
But
if
you
wish
to
be
successful
in
any
business,
then
you
have
to
learn
how
to
handle
angry
customers.
Listed
below
are
a
few
guidelines
to
help
you
develop
your
own
personal
strategy
for
dealing
with
angry
customers：
Never
argue
back.
You
must
stay
calm
and
aim
to
satisfy
the
customer
even
in
the
most
difficult
situations.
It
is
only
by
agreeing
with
their
view
point
and
suggesting
a
possible
solution
that
you
will
resolve
the
situation
and
send
the
customer
away
happy.
Use
your
ears
more
than
your
mouth.
Make
sure
you
listen
more
than
you
speak.
By
listening
carefully,
you
will
be
able
to
understand
why
the
customer
is
complaining,
so
that
satisfactory
steps
can
be
taken.
Show
that
you
care：
Use
every
opportunity
to
express
your
apology
and
understanding.
You
have
to
show
that
you
will
do
everything
within
your
power
to
try
and
resolve
the
situation.
This
exhibition
of
your
concern
will
win
the
customer
over.
There
will
be
a
significant
change
in
their
behaviour.
Control
your
anger
and
be
patient.
Learn
to
relax
and
calm
yourself.
Having
patience
with
your
customers
and
with
yourself
will
go
a
long
way
in
winning
over
hostile
customers.
The
above
guidelines
are
very
useful
in
every
situation
in
life
and
you
can
successfully
tackle
hostile
circumstances
by
following
them.
If
you
follow
the
above
tips,
you
are
on
your
way
to
succeeding
in
your
career.
1.
At
whom
do
angry
customers
tend
to
aim
their
dissatisfaction
and
complaints？
[答案]A.
staff
members
2.
When
a
customer
shouts
rudely
at
you,
you
should_______.
[答案]C.
keep
calm
and
listen
carefully
to
the
customer
3.
The
underlined
sentence
Use
your
ears
more
than
your
mouth
means_______.
[答案]B.
You
should
listen
more
than
you
speak.
4.
When
dealing
with
an
angry
customer,
which
is
NOT
the
right
attitude？
[答案]C.
Be
amused.
5.
Which
of
the
following
statements
is
true
according
to
the
passage？
[答案]C.
You
should
relax
yourself
and
try
to
understand
the
angry
customers.
二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
Imagine
this
situation：
you
have
bought
a
faulty
item
from
a
shop
and
you
take【[答案]B.
it】back
to
complain.
You
go
directly
to
the
shop
assistant
and
tell
them
your
problem.
They
say
they
cannot
help
you,【[答案]A.
which】makes
you
angrier,
to
the
point
perhaps
where
you
start
insulting
the
poor
shop
assistant.
RESULT：
This
will
do
you
no【[答案]C.
favours】,
like
getting
any
compensation,
or
even
a
refund.
If
you
go
directly
to
the
first
person
you
see
within
the
organization
you
are
complaining
about,
you
may
be
wasting
your
time【[答案]A.
as】they
may
be
powerless
to
take
any
action
or
provide
you【[答案]B.
with】a
solution.
So
the
important
lesson
to
be
learnt
is
to
make
sure
firstly
that
you
are
speaking
to
the
relevant
person,
the
one
who
has
the
authority
to
make
decisions.
二、阅读理解：阅读下面的短文，根据文章内容进行判断，正确写T错误写F。
Feedback
from
your
customers
is
very
important.
The
more
information
you
have
from
them,
the
more
competitive
you
will
be
in
your
field.
The
following
techniques
will
help
you
know
what
the
customers
think
of
your
business.
1.
Ask
your
customers
directly
and
cater
to
their
wishes.
This
is
the
simplest
way
to
find
out
what
people
want
from
your
service
or
product.
When
hotel
customers
are
asked
what
they
want
for
their
breakfast
and
then
the
hotel
staff
are
asked
what
they
think
the
customer
wants,
the
answers
are
quite
different.
2.
Be
a
customer
yourself
and
find
out
what
your
customers
experience
when
they
use
your
service.
This
is
one
of
the
most
obvious
but
underused
ways
for
getting
feedback.
For
example,
you
can
act
as
one
of
the
customers
in
a
wheelchair,
and
see
how
you’re
treated.
3.
Use
a
focus
group.
Focus
groups
are
representatives
of
customers
whose
job
is
to
provide
you
with
information
on
their
needs
and
preferences.
4.
Use
questionnaires
and
surveys.
This
is
one
of
the
most
well-established
feedback
techniques.
When
well-conducted,
they
usually
work
well.
5.
Encourage
your
front-line
staff
to
build
strong
relationships
with
customers.
Your
front-line
staff
are
the
most
resourceful
and
reliable,
as
well
as
the
least
costly,
of
your
customer
feedback
sources.
Their
communication
with
the
customers
will
become
important
information
for
improving
customer
care.
You
may
deliver
the
best
service
in
the
world.
But
if
it
is
not
what
people
want,
you’re
wasting
your
time.
Implement
one,
two,
three
or
all
of
the
above
techniques,
and
your
service
and
product
will
improve
overnight.
1.
Hotel
customers
and
hotel
staff
think
the
same
about
breakfast.
[答案]F
2.
A
good
or
bad
experience
of
a
customer
in
a
wheelchair
in
your
shop
shows
whether
your
service
is
good
or
not.
[答案]T
3.
It’s
not
necessary
to
know
about
the
customers’
needs
and
preferences.
[答案]F
4.
Questionnaires
are
useful
in
getting
feedback
from
customers.
[答案]T
5.
Front-line
staff
have
nothing
to
do
with
improving
customer
service.
[答案]F
单元自测8试题及答案
题目为随机，用查找功能（Ctrl＋F）搜索题目
[题目]_____
the
fog,
we
should
have
reached
the
annual
meeting
site
on
time.
[答案]But
for
[题目]—________________________________？
—
It
costs
us
ten
thousand
dollars.
[答案]How
much
does
the
printing
of
the
annual
report
cost
[题目]—________________________________？
—It
will
take
at
least
two
weeks.
[答案]How
soon
will
you
finish
our
annual
report
[题目]—Good
morning,
Sunshine
Community
Center!
May
I
help
you？
—____________________.
[答案]I
need
a
plumber
to
repair
the
water
pipe
in
my
kitchen
[题目]—How
did
your
talk
with
the
community
resident
go？
—________
He
seemed
to
accept
my
explanation，but
he
didn’t
sign
his
name
here
.
[答案]I’m
not
sure.
[题目]—Would
you
mind
answering
some
questions
about
your
annual
report？
—
____________________.
[答案]No,
as
long
as
it
doesn’t
take
long
[题目]I’m
confident
in
these
as
long
as
we
________
the
needs
of
the
community
residents
and
improve
our
service
quality.
[答案]keep
an
eye
on
[题目]If
I
_____
you,
I
_____
more
attention
to
the
independent
auditors’
report
and
financial
statements
in
the
annual
report.
[答案]were：would
pay
[题目]People
______
find
useful
information
from
the
annual
report.
[答案]could
[题目]The
investor
should
be
aware
of
the
limitations
of
the
financial
statement
analysis
____
the
annual
report.
[答案]based
on
[题目]The
new
year
is
just
_________.
[答案]around
the
corner
[题目]Under
no
circumstance
_____
to
tell
lies
to
the
public.
[答案]are
the
companies
allowed
[题目]We
have
to
______
our
annual
work
report
to
the
manager
next
week.
[答案]hand
in
[题目]When
reading
the
annual
report,
we
should
look
out
______
the
areas
where
the
company
did
not
comply
with
the
regulations.
[答案]for
[题目]When
stating
problems,
we
can
make
a
_____
with
those
from
last
year.
[答案]comparison
二、翻译：从以下A、B、C三个选项中选出与英文最适合的中文翻译。
1.
In
general,
we’ve
made
some
progress
this
year
in
improving
community
services.
[答案]A.
总的说来，今年我们已经在改善社区服务方面取得了一些进展。
2.
As
a
general
rule,
it
is
better
to
focus
on
the
content
of
a
presentation
as
a
means
of
attracting
your
audience’s
attention.
[答案]C.
一般而言，最好把重点放在讲解的内容上，借此来吸引观众的注意。
3.
We
should
present
data
in
tables
or
charts
so
that
the
report
may
not
be
boring
with
facts
alone.
[答案]A.
我们应该用表格或图表来呈现数据以便报告不因为仅有事实而枯燥乏味。
4.
To
communicate
precisely
what
you
want
to
say,
you
have
to
frequently
need
to
define
key
words.
[答案]C.
要准确表达你的本意，就必须不断定义关键词。
5.
A
true
friend
is
someone
who
reaches
for
your
hand
and
touches
your
heart.
[答案]C.
真正的朋友是一个可以援手帮助并感动你心扉的人。
二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
An
annual
report
provides【[答案]A.
useful】
information
about
an
organization.
People
read
annual
reports
in
different
ways.
Some
even【[答案]A.
prefer】to
start
at
the
back
and
work
their
way
to
the
beginning.
It
makes【[答案]C.
no】difference
how
you
read
them
as
long
as
you
get
the
essential
points
of
the
business
and
its
financial
condition.
However,
there
is
a
good
way
to
solve
these
reports
that
is【[答案]B.
both】most
efficient
and
most
effective.
You
can’t
possibly
go
any
further
in
your
research【[答案]B.
without】
knowing
what
the
company
does!
How
can
you
insure
that
you
have
understood
the
report？Just
ask
yourself
if
you
understand
what
the
company
does
and
who
its
customers
are.
二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
If
you
take
the
following
steps,
you
can
make
a
satisfactory
annual
report.
And
your
boss
and
other
supporters
will
be
impressed.
DEFINING
YOUR
ACCOMPLISHMENTS.
What
difference
did
you
make？
What
has
changed
in
your
community
or
field
because
of
your
work
over
the
past
year？
Take
all
of
your
activities
over
the
last
12
months
and
divide
them
into
three
to
five
major
accomplishments.
LESS
IS
MORE：
BE
SELECTIVE.
If
you
include
everything,
the
annual
report
becomes
cluttered
with
information.
You
should
think
about
what
you
want
to
focus
on,
and
then
select
statistics
to
represent
that
and
highlight
key
achievements
with
photos,
or
case
studies,
etc.
ADDING
VISUALS
AND
CHARTS：
Visuals
and
charts
can
reduce
the
need
for
texts
and
details.
And
they
will
make
the
report
more
attractive.
It’s
great
if
you
produce
a
full-color
publication
with
lots
of
nice
photography.
Of
course,
it
will
depend
on
your
resources.
A
STRONG
CALL
TO
ACTION：
A
strong
call
to
action
at
the
end
of
your
report
will
impress
the
readers
deeply.
Make
it
clear
what
you’d
like
your
readers
to
do
once
they’ve
read
it.
1.
Do
you
have
to
gather
all
the
information
since
you
entered
the
company
before
writing
the
annual
report？
[答案]B.
No.
2.
Is
it
reasonable
to
include
everything
of
the
company
in
order
to
make
the
annual
report
informative？
[答案]B.
No.
3.
What
does
the
underlined
phrase
Less
is
more
mean？
[答案]A.
Using
fewer
words,
making
fewer
parts,
and
so
on,
is
simpler,
and
more
efficient
than
the
opposite.
4.
Which
is
NOT
TURE
for
the
functions
of
the
visuals
and
charts？
[答案]C.
They
can
make
the
report
harder
to
be
understood.
5.
How
many
steps
should
you
take
to
make
your
report
impressive？
[答案]C.
Four
二、阅读理解：阅读下面的短文，根据文章内容进行判断，正确写T错误写F。
An
annual
report
of
a
company
provides
information
about
its
business
performance
for
certain
people.
These
people
include
the
investors,
potential
investors
and
other
stakeholders.
From
the
report,
people
can
understand
the
company’s
business
scope,
recent
situation
and
future
development.
The
main
parts
of
an
annual
report
usually
include
chairman’s
letter,
financial
statements
and
operation
analysis.
●
CHAIRMAN’S
LETTER
Usually,
an
annual
report
should
contain
a
letter
from
the
chairman.
The
letter
should
provide
details
about
the
successes
and
the
challenges
of
the
past
year.
It
should
also
include
the
future
outlook
for
the
company.
●
OPERATION
ANALYSIS
The
operation
analysis
is
an
overview
of
the
business
in
the
past
year.
It
usually
includes
new
hires
and
new
product
introductions.
At
the
same
time,
it
will
introduce
business
acquisitions
and
other
important
issues.
●
FINANCIAL
STATEMENTS
The
financial
statements
are
very
important
for
an
annual
report.
People
can
know
the
company’s
performance
in
the
past
from
the
statements.
It
usually
consists
of
the
following
three
aspects.
The
first
one
is
the
profit
and
loss
statement.
The
second
one
is
the
balance
sheet.
And
the
third
one
is
the
cash
flow
statement.
1.
An
annual
report
of
a
company
provides
some
information
about
its
business
performance
for
certain
people.
[答案]T
2.
People
can
know
everything
of
the
company
from
the
annual
report.
[答案]F
3.
An
annual
report
usually
includes
chairman’s
letter,
financial
statements
and
operation
analysis.
[答案]T
4.
A
chairman’s
letter
should
include
the
strategic
direction
moving
forward.
[答案]T
5.
This
passage
is
mainly
about
the
main
parts
of
an
annual
report.
[答案]T《国开(中央电大)专科《管理英语2》网上形考(单元自测1至8)试题及答案》出自：卡耐基范文网
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